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"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Amazing work. Detail oriented. Listens to wants and needs and has great ideas too. Would hire again for sure!"

"I first met Santos Velasquez when we requested a quote for creating an apartment from a garage.  He was very professional and arrived on schedule.  It was a large project, building a barn to replace the garage space, and creating a one bedroom apartment in it's place.  He took pictures and notes.  Santos called within a few days and recommended we involve an architect and scheduled a time to meet her.  Again, they arrived on time.  Shari Mullins, with pillar3, agreed to make some drawings.   These proved to be exactly what we wanted! The process was not speedy.  We discovered the septic system needed to be replaced and the plumbing system was dissolving.  We decided to add a bathroom and a closet to the room above the garage.  Santos and Shari worked together, finding the right specialists and contractors, keeping the permits on schedule and the work moving forward. They were professional.  They always responded quickly to calls, texts and emails.  They were always here when they said they would be here.  They listened to concerns and addressed them immediately, willing to make adjustments and improvements as needed.  They put an effort into finding the best quality materials we could afford.  They kept the contractors on schedule and handled any disputes.  We didn't have to worry about anything.  It took about a year, but we love the results and have no regrets!  It did cost more than expected due to pre-existing conditions and upgrade decisions. Santos and Shari both take great pride in their work and I would recommend them for any project, both personal and commercial. I first met Santos Velasquez when we requested a quote for creating an apartment from a garage.  He was very professional and arrived on schedule.  It was a large project, building a barn to replace the garage space, and creating a one bedroom apartment in it's place.  He took pictures and notes.  Santos called within a few days and recommended we involve an architect and scheduled a time to meet her.  Again, they arrived on time.  Shari Mullins, with pillar3, agreed to make some drawings.   These proved to be exactly what we wanted! The process was not speedy.  We discovered the septic system needed to be replaced and the plumbing system was dissolving.  We decided to add a bathroom and a closet to the room above the garage.  Santos and Shari worked together, finding the right specialists and contractors, keeping the permits on schedule and the work moving forward. They were professional.  They always responded quickly to calls, texts and emails.  They were always here when they said they would be here.  They listened to concerns and addressed them immediately, willing to make adjustments and improvements as needed.  They put an effort into finding the best quality materials we could afford.  They kept the contractors on schedule and handled any disputes.  We didn't have to worry about anything.  It took about a year, but we love the results and have no regrets!  It did cost more than expected due to pre-existing conditions and upgrade decisions. Santos and Shari both take great pride in their work and I would recommend them for any project, both personal and commercial. "

"Wayne did a timely job giving us an estimate, showing up when he promised and performed what I considered an “above average” job on quality. We were very satisfied!"

"super fast and efficient, super flexible!"

"Josh was very professional, informative and prompt. This company was quick to respond with competitive pricing. Highly recommend and will be using again when needed."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"They put in new PEX water line to our house . Was fairly big job . backhoe dug trench thru yard . Several guys working on yard as well as new water service connection inside house . Prompt services ,Overall excellent .. Their quote was less than my other bid & After accepting written bid , they came next day or so. We particularly greatly appreciated them hand digging a short segment so as not to damage concrete at driveway ( the other bigger plumber comp bid proposed tear out & repair that section of driveway)..Which saved cost & time they Also helped redo our sump discharge line into the new service line trough, at minimal added cost.. very accommodating &fair"