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"We love our awning. Professional from beginning to end. We've had it for over a year and it's allowed us to enjoy our deck even more."

"I paid Brown's over $26k for a durable and easy to clean floor in my medical clinic. It could not be any LESS durable or any harder to clean. It has been a nightmare, in just a few weeks it has taken holes from women walking in high heels (they actually suggested we ask patients to remove their shoes! Can you imagine?), in months it has already worn out where our exam table wheels roll up and down, it is already wearing down where the door skirt brushes the surface, and it has hundreds of scratches from our cleaning teams lightweight vacuum head and mopping. We told them about our concerns after the install and they said we "need to maintain it better" and only used approved Forbo product (which we do). We kept pressing every month or so after and they did nothing but come look and said, to paraphrase, "yeah, it seems pretty easily damaged...not our problem." They said they would come repair the damage, but nothing has happened. Then, 8 months later, it took the threat of getting a lawyer involved just to get Brown's engaged. They made a minimum effort to get Forbo, the manufacturer, to honor a replacement warranty, which Forbo of course skirted. When asked if they could press Forbo harder they told me I'd have to do it myself. I just got off the phone with the Forbo rep and he was appalled he had not been contacted earlier. He said he was just recently contacted. He was more than willing to dig deeper and was very concerned by the unusual fragility of the floor. He recommended I get an independant installer to come take a look. I'll will update with the verdict on that. The bottom line is that Brown's will not stand by their products, even if the floor is bubbling up on the edges and widening at the seams, they will blame anyone but themselves. Getting any support from them is like pulling teeth. There are many great installers that will stand by the durability of their products, Brown's is not one of them. Do yourself a favor skip right over this business. They will take your money and run. Photo 1: this is the wear and tear of a smooth wheel rolling over the "durable" flooring. Photo 2: This is where a dolly, loaded with about 30 pounds was rotated 180 degrees and sheared the layers of the "durable" flooring. Photo 3: This deep scratch in the "durable" flooring was caused by a plastic vacuum head, the kind almost every janitor uses."

"Called to inquiry about services. Had to leave message. After 24-hours, no call back so chatted with corporate representative on Bloomin' Blinds website. Told a message would be passed to store asking them to return my call. It's now been 72 hours and I still have not received a call."