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"We hired Juan to installed new subway backsplash and remove old peel & stick backsplash from kitchen. Juan mentioned he was a little busy but will be able to take the job on and complete it on a timely manner. Juan installed the backsplash on a Friday evening after 4pm and worked until about 10pm to get the backsplash completed. Juan returned on Sunday after noon to complete the tile work after allowing mortar to dry. However, the issue was Juan did not wipe up access mortal and/or cleaned off the tile. Juan left drops of mortal on our floors (which we had just cleaned from Stanley Steamer). Juan left a few pieces opened-no tile is in those cracks. Juan left the tile backsplash with streaks from the sponge. And Juan did not apply border of caulking to the edges. Juan left tile with streaks and clumps of mortal around our cabinets, on tile and on the wall. After discussing these concerns with Juan he mentioned I was criticizing his work and his integrity. Juan mentioned he has not had a dissatisfied customer who have complained about his work. I mentioned to Juan my OCD kicked in and when we hire someone to do the work the expectation is to complete the work to customers satisfaction and clean up after you have completed your task for the day! Juan mentioned he will return to ensure we are satisfied and complete the work and neither less to say I received a text from Juan stating he will return $100 off the bill that was paid to us and he does not want to work for us! Bad customer services and not acceptable for any customer Very Disappointed"

"did a good job"

"Good-They started at 9:30 and were done by 2. We just needed the back fence replaced. It seems immovable right now, and looks great. Originally we had it scheduled for a day I was off work, but the date got moved because of weather and I had to take off work. We are satisfied for the money, and they gave us what we asked for."

"Fast friendly service. At a great price. Would highly recommend."

"Perfect all around good"

"Showed up when said they would. Power washed and waterproofed my deck. Cleaned my gutters. Very reasonable price. Thought they did an excellent job. Made sure everything was cleaned up before they left. I would hire them again."

"They installed a vinyl fence on my property late last year. The fence came out fine but they dumped the excess stone/concrete used in securing the fence posts into my neighbors yard behind some bushes. Needless to say he wasn't happy about it and neither was I. I called Fence Masters on several occasions, left multiple messages and spoke with a handful of different people, including one foreman (or whatever his title was) who said that he was going to come out and make it right and that they didn't do business like that and so on and so forth. Well, he never showed. I called again afterward and left another message for him. He never returned the message. They also forgot to put their company sign on the fence. Normally I wouldn't care, but the workmanship warranty states that the sign must be present for the warranty to be in effect. I told them about this during my calls as well, but they didn't do anything about it. The bottom line is that the company is completely unprofessional. Installing a fence isn't rocket science, there are plenty of companies out there that will get the job done right. If you want one that is customer service oriented and conducts itself in a professional manor, Fence Masters isn't it. I will never hire them again."