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"They were excellent would use them again!"

"My first encounter with United Structural Systems company ( USS) was last year, when I had to face the decision which company I go for foundation repair at my house in West Virginia. It was equal bids on my project from two companies USS and Alltek. Unfortunately for me, I made the decision to go with Alltek Environmental Services company at that time. Foundation repair was finished in August 2019 by Alltek (please read my review, that I placed separately for Alltek). 48,000 dollars payment later foundation been done. I finally be able to place my house for sale this year and come to realization, after inspection is done on the house, that it is a presence of water leak in the storage area. I could not believe, how it is possible, when the foundation repair was just done 8 months ago. I guess, things were not done properly after all. After numerous attempts to contact Alltek company, I finally be able to get the response with another promise to “fix it” in the amount of $9,200 or later for free…if I take off my review of their company from homeadvisor.com. Lack of professionalism, poor craftsmanship and PR was major disappointment for me. To be honest, after I been treating inferiorly by Alltek, I did not have any desire to go back to the same company. I was looking for second opinion how to resolve these issues. I decided to reach out again United Structural (who I was hoped to remember me from last year) and explain my dilemma. Bobby K. (Sales Manager for USS) come to the rescue! He was willing to give me his unbiased opinion on the situation. Bobby K, “commander in charge”, went to the house and informed me, that “downspout lines were never installed, the part on top of the ground went nowhere and tie back patch was poor quality”. Simply put it, Alltek did a mediocre job. I immediately made the decision go ahead and proceed with United Structural Systems company for repair of the mistakes. I cannot say enough praise for the USS company and manager Bobby K. This re-du project was done in timely matter, communication was superior ( needless to say I live out of state and it was never an issue), area after the job was clean up to perfection and…the garage/storage area now look dry bone and beautiful. Awhhhh... maybe I should not sell my house after all?! I have a buyer on the house, and I am closing in 2 weeks and can say with all honesty, I could not do that without United Structural help. It was exceedingly difficult situation for me, and it was resolved by USS company with flying colors. Thank you again USS. I recommend you without any hesitation!!! Your company should be proud of to provide such an excellent service and have knowledgeable, competent and skillful experts. Lana Y, Rochester, NY “We are NY tough”"

"Horrible craftsmanship. He did not order the materials as draws were paid, then wanted more money to order materials. Installed a boat lift as part of the project, it was not installed to spec and dropped our boat. The seawall steps have washed out from rain. Left trash, building scraps all over the work site."

"I’m probably the only person seen on the website not giving five stars but I will give the truth of my own personal experience. First of all my landlord hired this company. 1st time the owner was supposed to be out I waited over two hours before contacting him, he declined my call and text me that he had no idea who I was…had to reschedule. 2nd appt they were over two hours late. Afterwards, They had to come back to fix the door lock the next day. I’m now waiting for someone to come back out a third time because of rain pouring inside my kitchen on Friday. Called first thing Saturday to report it and was told there’d be here first thing Monday. It’s Monday and now I’m being told it will be the first topic of conversation this morning…I have stressed SEVERAL TIMES to this company how valuable MY TIME is but it doesn’t seem to matter. I was expecting them to be here to make wrong right because this is unacceptable. I’ve had to rearrange my schedule multiple times…I just don’t feel like I’m a priority nor that my time is considered valuable despite my ft time and the multiple things I juggle Day to day. And so I’m sharing my experience. This was a job set up by my landlord but should not matter one way or the other. (We also Have allot of rain coming within the next three days)"