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"If I could give R. Pelton Builders, Inc. negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. R. Pelton Builders, Inc. could be one of if not the worst company I have ever had the unfortunate privilege to work with. After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way. I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install. They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose. They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000. 2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael P then called me to state that they would not install what they had agreed to and that Steve P (the owner) was no longer going to offer batteries as he did not trust them. But then I should just do the solar alone with them. I was clear from the beginning that the point of the project was to have a back up system not just a solar system. It seems to me that their plan from the beginning was to tell me what I wanted to hear and then pull the rug out from under me when the timing was such that I was in jeopardy of losing the full Federal Tax Credit and potentially the State incentives in hopes that I would adjust the install to solar only. Ultimately, they gave me no confidence that they were going to be able to successfully and properly install solar either. In my option and experience they are not to be trusted. My experience with them is that they are incredibly disorganized and inept, often gave me false and misleading statements and have real issues communicating at any level that would be considered acceptable. They also showed zero respect for my time or following through on what they had committed to do. All of this resulted in me losing time, money and expending a tremendous amount of effort for ultimately no reason. Simply horrendous on every level and I could not recommend a company less then R. Pelton Builders, Inc."

"Two pros came to complete the job. They were courteous and communicated well. No issues whatsoever."

"They were sloppy and messy. Then they left my main water valve leaking."

"Excellent, was able to work independently without owner presence. Did a great job and was communicative by text and video."

"The amount of times this company has no call, no showed for a problem with a unit they just installed is uncanny. Not to mention I was grossly overcharged for a service they aren’t even providing. Zero class. Zero accountability. Zero stars."

"The crew arrived on time,they were very respectful,the work performed was properly done,no leaks so far,the workers cleaned up after themselves.I am keeping their contact information because next time I would not hesitate to call them again"

"We are very happy with the job. We checked a lot of companies and Sunlight had the best price and was very responsive and knowledgeable. We had 28 panels @ 380 watts each = 10,640 watts. Cost per watt was $2.70 (Jan 2021 contract date), or $1.75 net of Fed tax credit and State rebate. System was rated at 8,862 kwh/year but actually produced 9,550 kwh in the first year. We had no generation charges for 7 out of the 12 months. Highly recommended!"

"The company was excellent from start to finish. I called in the middle of the terrible cold snap just after New Years 2018, after being up all night calling several supposedly 24/7 emergency plumbers, none of whom responded at all or else were able to come. In the morning I called Service Stars. The receptionist was very friendly and caring, and seemed apologetic that she couldn't send someone until after 12 noon. With a snowstorm due the next day, I was grateful they could come that day at all! She called me a couple of hours later to say that the technician could actually come about 2 hours earlier if that was okay, and I was very happy to say yes. He arrived promptly and invited me to stay with him as he investigated the problems, explaining everything he was seeing and inferring as he went along. He fairly quickly determined that the leak was unrelated, from an upstairs bathroom sink drain, and got that under control. After some poking around, he also determined that the problem with our downstairs heating unit was just a loose connection where the thermostat plugged in on the wall mount, and took care of that. The big problem was the upstairs heating system with in-attic, air handler, which had a freeze somewhere. Darryl carefully explained the possibilities and options for dealing with it, and how likely it was that the initial fix would work, or the damage might be more extensive, and what it would cost to repair in that case. I agreed to try using their machine for heating the plumbing lines. Before he left to arrange bringing it over, he suggested putting some electric heaters that I had upstairs and he left the attic stairs open to let the warm air circulate up to the attic. When he returned to set up the equipment, he was happy to let me know, and I was delighted to learn, the the system had already unfrozen just from the warmer air circulating up through the open attic stairway, so we were all set, nothing more needed to be done! The total cost was just the $69 service call/diagnostic fee, even though he spent at least an hour between the two visits going from basement to first floor to second floor to attic, examining all the components, explaining to me what was going on, and providing some suggestions to avoid problems in the future. From start to finish both the technician and the office staff were polite, helpful, friendly, caring, and excellent communicators. I could not recommend Service Stars more highly!"