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"The Service Pro did not do the job as inspected. I need the full refund and will hire someone else to install it properly"

"They gave a very technical evaluation of the issues in my AC system and gave a variety of options to choose from as to how to proceed as we consider how far to go to and how much to spend on an older system. Very helpful in weighing the options. Not many out there as thorough as these guys. Reasonable pricing also in a very competitive industry such as this. "

"Quick, easy, fair pricing. Good quality, knowledgeable staff. Definitely would recommend."

"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."

"It went very. Mr. Major was professional, knowledgeable & respectful. He assigned some to resolve the issue as scheduled & he came out & repaired & resolved the issue in a timely manner. I would highly recommend him."

"I hired leo to do a shower remodel and kitchen backsplash remodel. He have done such a sloppy and rushed jobs on the projects that he was hired to do that I would not recommend his service to anybody. He do not call to say if he is going to be running late, or he is not going to make it to the job at all. I had to call Angi a couple times to get this man to finish up the jobs that I paid and hired him to do. Make sure you watch him not walk out of your house with the material and tools that you purchased with your money, because he will take and keep the materials without asking. He washed the grout from the backsplash inside my brand new black kitchen sink without my permission, and now it has a white haze to it now. Here are some of the pictures of some of his sloppy work."

"Initially he was very communicative, set an appointment time, answered all my questions and quoted a fair price for the job. On the day of the job, he was punctual, professional, friendly, and did a nice job. I look forward to using his services again!"

"Roosevelt and the Presidential team were extremely professional, punctual, communicated well and did and excellent job installing my dual zone mini split AC system. I highly recommend them for your project."

"The work was quick and efficiently done. I am quite satisfied with the work and advice. I would definitely use them again for AC and other work and recommend them highly!"