Heat Pump Repair Services in Richmond, VA

"Outstanding work! Professional! work and great customer service!"

"We called Greg with Element Heating on a Monday morning, and he was able to come out and assess our unit that afternoon. He talked us through our options of repair vs replace and helped answer our questions so we were comfortable with our decision to replace the unit (at 14 years old, we knew it was time). We ultimately talked to 5 different companies (big and small) before making any decisions, and we were most impressed with both Elementâ s customer service, as well as his prices. Greg got us a â betterâ rated unit for the same price we were quoted for a â goodâ unit from others. We also prefer supporting small, local businesses when we can. Greg was able to start work on Wednesday and get our heat back on that afternoon. We hit some snags that set the project back a bit (through no fault of Element), but Greg was very communicative with us every step of the way and let us know what was going on and what to expect. He was thorough and detail oriented throughout the install, taking the time to point things out to us and answer any additional questions as the project went on. He was timely, respectful of our space, and personable - I enjoyed chatting with him throughout the course of the install. We have been extremely happy with the service we received, and absolutely will reach out to Greg in the future. I canâ t recommend Element Heating and Cooling enough!"

"The job was done well and on time. No remaining issues to handle. I plan to use First Lawrence again."

"Very professional. Worked around the issue I had and helped make sure everything was working before he had left. Quick and reliable. 5 stars!!!"

"Nathan was technically proficient, professional, and completely explained everything that he did as well as his recommendations. Well done."