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"Response time was great. Bob was already at the property when I arrived. He was polite, knowledgeable, and helpful. Explained the process of the work to be done and followed through the next day and sent pictures of the work. Customer service was the best and we shall see if this process has a happy ending for my property and Mr. Squirrel finds somewhere else to go. I definitely would use this company again without hesitation."

"Came and took care of this issue in 30 minutes. Great service!"

"These guys are awesome, hands down. They came to my house quickly and did a full inspection and quote the same day. Started work two weeks later and rebuilt both of my crumbling chimneys beautifully. Nelson, Kevin, Segundo, and Carlos - you are all excellent!"

"Chris, of Fusion Pest Management, knows his stuff! Chris is very knowledgeable and professional. Chris spent a lot of time with me, explaining what the process would entail to remove the mice we had in our home."

"Terminix was incapable of treating our rodent problem and has been dishonest in their dealings with me after agreeing to cancel my service and refund my money. My service was cancelled but I have yet to get a refund almost two months after being told I would. My wife and I got the exclusion service after hearing scurrying in our family room. We planned to be customers of Terminix for years and wanted a partner to protect our home since we live in a wooden area. In the months after signing our agreement in late June 2019, and paying the year in full, Terminix failed in doing anything to remedy the problem. They never caught a rodent or even officially diagnosed the problem. The scurrying in the family room got worse over time. I was very clear in describing where we were hearing the noises, yet the technician never set traps or showed any interest in the room where we actually had the problem. Traps were set in the basement and attic and they didn’t catch anything over the weeks and months they were set. Instead of changing course and trying something new the plan never changed. It got to the point where Terminix would show up for a follow-up, go into the attic for a couple minutes to check the traps (again nothing was ever caught), and then leave saying that we need to schedule another follow-up in a couple weeks and repeat this mindless and ineffective process. It was clear that the technician was not interested in doing the work to remedy the problem. We also had a couple experiences where the technician never showed up to a scheduled appointment. I lost faith in Terminix and spoke with Allan and Mark from the Worcester branch about the poor service. I was especially concerned about the fact that the problem was seemingly getting worse and the potentially health risks that could be posed to my pregnant wife. Mark agreed to cancel our service and issue us a refund when we spoke on 11/2/20. Allan called me the next day to confirm that our service would be cancelled, and we’d get a full refund, yet he wasn’t clear on the timeline. We got notice that our service was cancelled on 11/12/20. We have yet to receive a refund and multiple attempts to reach Mark and Allan for a status update were unsuccessful both through direct calls and multiple inquiries through customer service. We’re at the point now where we have to file a business complaint through the attorney general’s office. We ended up hiring a local pest removal company shortly after cutting ties with Terminix. There was an area outside in the back corner of the family room where mice could climb up and get into the soffits – Terminix never properly sealed the outside (I have pictures of what they did) or bothered to recheck even though this is where we were hearing the activity. The new company properly sealed the outside and wired traps in the soffit. Multiple mice were caught in the soffit traps over the next few days. Within a week the scurrying in the family room was completely gone. The fact that a new company was able to treat our problem so quickly speaks volumes to the completely ineffective service we got from Terminix – they didn’t live up to their end of the contract and now won’t return my calls regarding the status of my refund."

"The home inspection went very well. The home inspectors Tom and Jeremy were very pleasant to work with and very thorough."

"Bob & Ross provided expert critter removal service. In a matter of one day, they efficiently removed a mother raccoon and five babies from my chimney in a kind and respectful manner to the animals. These guys are highly skilled, super polite and easy to deal with. I truly appreciate their help and do strongly recommend them."