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"On 6/1/2022 a technician shows up for a water leak under my home, the tech was friendly, on time, and professional, in appearance. I point out where the leak is, after 30 minutes he says the main pipe is probably plugged which created additional weight, possibly stretching supports and as a result the shower drain pipe had been disconnected. He said he would write up a quote, and I was shocked to find it was for 10k. I refused service but asked for a detailed write up for what needed because I was paying an $89.00 Regular Service Fee (29-89) and another fee, MISC level 1 1 which was $97.00 for god knows what. Here is the write up I received from the technician.(More commentary below) "END TASKS*/ upon arrival customer had leak in crawl space and shower has disconnected the reason this disconnected is due to the weight of the sewer line this line is full of water and when wisher is ran it backs up out of this line causing a leak this line has fallen in ,multiple spots and is sagging in multiple spots this is abs piping. I gave options to repipe both bathrooms and then after run camera to locate septic tank. The reason customer is not backing up into house is because everything comes out this shower drain. I gave customer the options for repipe he did not want to continue with any work there is not a cleanout outside for me to camera this line and cannot locate where line exits home for ability to locate septic tank. Options were provided customer did not want to proceed with any work inspection fee was charged. Repipe and camera locate septic Camera Locate Septic Tank from Clean Out 1x $369.00 2 bath/kitchen/laundry drain only L1 1x $9,552.00 Deposit on Ben Society Agreement 1yr $99.00 Start date: 06/01/2022 Subtotal: $10,020.00 Discount: - $315.00 Tax: TBD $9,705.00 I asked how long this work would take and was told 2-3 days. Simple math tells me I could pay a guy 100$ an hour for 97 hours, or 2 full weeks and then some at that rate. I thought to myself, ok, he does not want to do the work so he priced himself out. I am ok with that, but the business owner should be made aware of what is going on and cut these guys loose because there are plenty of other options out there. I am also shocked at the lack of detail for pricing, for 10k I need know specifically what is being done, on a line by line basis. After all, I paid almost 200 dollars and I would like to think I am owed that much. One last detail, I did call in and spoke to "Angel" who said she would relay my concerns and that someone would be calling me back. I am not holding my breath."

"It started off a bit bumpy, but he did everything to make it right, which is why I give 5 stars. Construction and repair projects are rarely straightforward and bound to run into issues. He was polite and communicative throughout, which is all I hope for, and he made it right and adjusted his work and the price so I felt very good about the work and the entire transaction. A man with ethics. Can't beat that these days."

"I made an appt with them for Wednesday from noon to 2. They no showed and didn’t bother to call. I called back Friday and they agreed to come out right then. However, the truck didn’t have enough to pump my entire septic and they said they would come out first thing Monday. They no showed again on Monday. Four days later they tried to contact me to reschedule. I refused at that point. I can’t be kept waiting for 2 weeks for whenever they feel it is convenient for them…if you make an appt, keep it!"

"Reading all these reviews makes me laugh. Kent came to my home to pump my septic tank. He spent the first 30 minutes whining about the location of the tank, you know, like a little baby girl. He then proceeded to open my clogged toilet, turned to my wife (who has Crohn's disease), and exclaimed "EWW", you know, like a little baby girl. On his way out, he decided to get one last jab in on my wife who was feeling humiliated, embarrassed, scared, and frustrated, "Y'all need to quit eating all that Taco Bell." Now, I don't want to be too ho*** ** Kent; he's just a poor little baby girl who was forced into being a plumber and having to look at poopy. I truly feel bad for Kent, and I hope Mr. Rooters will allow Kent to find a new job that is more fitting for a little baby girl like Kent. He's a princess and deserves to be treated as such! Upon calling and speaking to a manager, I was informed that they would look into it and perhaps do some "retraining." I assume this retraining must consist of "Everybody Poops 101" and "How Not to Attack People with Chronic Illnesses for Beginners." However, I have the feeling that Kent "Little baby girl afraid of poopy" Clemons will not learn much, and it doesn't change the fact that I paid $1800 to have my wife heckled by a little baby girl disguised as a full-grown a** man. Find another plumber or request that they send out an adult and not a child, like Kent Clemons."

"Came when they set up appointment. Did great work."

"Everything went fine. We just had to wait for the part to come in. The refrigerator needed a new compressor. We made the call for service on 10/28 around noon. The next available service appointment was the next day, which meant we had to buy a small chest freezer in order not to lose all of our food. The part was not available until the following Monday 11/02. The repair was scheduled for the next morning, which meant having gone 6 days without a working refrigerator. They were able to at least keep the freezer side at just under 40degrees, which bought us some time on some of our refrigerated items. I've used this company twice and encountered the same issue both times. Parts had to be ordered, so the repair was not completed until the following week. I would just say that in an emergency, such as a failing refrigerator or washing machine, I would have liked a faster turn around time. I have no problem with the quality or price of the repair, and the appointments are usually within 24hours of the initial call, with repair appointment s usually the day after the parts are received. I just had the misfortune of both of my issues occurring mid to late week, so the weekend extended my service time."

"Very well; my house hasn’t felt so clean in a good while."

"Orlando and his crew was professional, clean. The final results was above and beyond my vision to perfection. The cost was reasonable and time to complete was what he said it will take. He had so much patience with me when I couldn’t make my mind on color. He communicated with me and explained the process throughout the whole process. You will not regret hiring him."

"Always showed up as promised and quality work! Greatful for their service"

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