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"We have had the equipment installed since June but nothing works. If someone comes out, they say someone needs to fix the issue and leave. We call several times a day and can't get past the call center."

"everything was fine"

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"We were impressed with Chris. He replaced our broken bathroom faucet quickly. We would use Chris again."

"They called immediately, and scheduled an early appointment. Great service, great price. I will use them from now on."

"Really great good people to work with. Very efficient they were quite easy to help me understand everything especially Christina. Would recommend them to everyone In fact I already have"

"Decent service, but way too expensive. They charged me $175 per lb for R410A for my system, if my system required more than 6 lbs. Turns out my sytem required 12 pounds, so my final bill was more than $1000 more than the iniitial quote. When I checked online, R410A could be bought for $10 per lb, in a 25 lb container. Other HVAC companies I called (after the fact), quoted prices of $40-$80 per lb for R410A. Make sure to ask how much they charge for refrigerant before hiring this company!!"

"Tony and his crew were top of the line. My AC went down during this heatwave, and it was just one more thing in a bunch of complications I was having at the moment, the main one being that my son was having his wisdom teeth pulled, and I didn't want him to spend the night in a 100 degree house. I called Tony and he not only offered to make the job work time-wise, but he did it for the best price. Friendly, courteous, completely trustworthy. I can't recommend them enough."

"Awesome job! We will use them again for sure!"

"I was charged $150 to have nothing done except make work for myself moving everything out of the room and now moving it back in. Where to begin, first off…do yourself a favor. Anything more than say a small job that you could probably do yourself with a youtube video showing you step by step, get a legit service to come on out and view the job with their own eyeballs to tell you if they can do it. The individual who showed up was very nice so I lay no blame on him, but I spoke over the phone with their main office about having some floor squeaks I wanted fixed. Pull back carpet, find joists, screw it down and put carpet back. I was told that some parts of the carpet could tear and that but fixing the squeak another squeak maybe in time shows up elsewhere. I understood what was said and was told the 4 hour package should be what I need. We moved forward… Our guy arrived on time but we cleared the room to make it easy and was told he can pull the carpet or drill through carpet, but I wanted it done right, he mentioned they do not put the carpet back. On the phone when I agreed to go forward, I was told that it would go back and even knew the risks but a few times our guy said, “no we do not put the carpet back” and you need a carpet specialist. Then when the 1 job was a wash, I was informed I must pay $150 for the trip out which we were both very upset about. I asked him to just try and install a light fixture to make use of the hour though I was going to do it myself later. Through no fault of his own, when the box opened it was missing a critical mounting component. So, no light mounted. In short, unless it is an ULTRA small job, get people who specialize in your needs. People need to come out and inspect the job so the handyman knows what the job is exactly rather than an office saying they can do anything no problem and then not deliver. I was told they can reschedule and do everything then I can call a carpet specialist to put the old carpet back down as it was to simply be rolled back some, at that point I’d rather 1 person do it all and Ace is NOT it. The house has lots of small projects but honestly, I don’t see myself ever using them again. I honestly feel like I was robbed."