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"The project manager, Bob, was very helpful and responsive throughout the process. The office manager seemed a bit scattered but everyone else was very professional.. When our grab bar was inadvertently omitted, the ordered one and came to install it at our earliest convenience. They also replaced a transition piece that had not been cut properly. The finished shower is great."

"job not completed"

"Good work!"

"Work was scheduled and completed promptly. Excellent communication & work from beginning to end."

"The overall project took about three months. The construction, wiring and plumbing were done effectively and decently. Several things weren't explained very well, if at all. My biggest complaint is that two different items we bought (which we were told would be reimbursed) were not looked at ahead of time. The plumbing was done incorrectly so the shower kit we really wanted couldn't be used. The shower rod wouldn't fit after the tiling. Checking items the client wants to use beforehand is common sense. Pretty disappointing, especially since we bought it toward the beginning of the project so it couldn't be returned (and wasn't reimbursed). J. Ashley did come out after the project was finished to repair an outlet, which was above and beyond his contractual obligations. I would recommend J Ashely for smaller, straight forward work like flooring, but not for anything major or complicated."

"The “Comfort Specialist”, aka highly trained salesman, Jared Reeves was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where Jared’s communication stopped, despite his (and Eanes’) promise to make anything that wasn’t done correctly on the install or the equipment, made right. The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced. After convincing them to do that, I noticed that the new return plenum and furnace drop which was included on the signed contract was not being done. When I questioned that, I was told that it was not included on the punch order. Jared (the salesman) and I specifically discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the M-word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by Jared and included in the contact were a hard “no, that wasn’t part of the plan” from the installers. I sent Jared a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not done right would be made so, on his dollar if needed). I emailed Jared and Eanes Customer Service several times over the next week, and I got zero reply. I asked for a refund of the cost of material/labor on the return/drop that was in the contract and not fulfilled. Updated as of 7/30/2024 All issues have been resolved."

"Eduardo contacted me directly. He was able to suggest a possible solution to my problem over the phone and give me a fair quote. Other companies wanted a service fee just to come out and one was double because it’s a weekend. My leaking toilet was repaired within the hour. Eduardo was respectful and professional. I will call him again for my next plumbing concern."

"Everyone we worked with at HousePro was professional, courteous, and kind. They were very helpful and easy to communicate with - we look forward to working with them again!"

"Working with Neal was great! My home had significant issues due to water damage (mold, structural, etc.). Not only did he work with me to resolve my issues, but put in the extra effort to make improvements so the issues wouldn’t occur again in the future. He also worked with me to find solutions that fell into my budget. Highly recommend and will be hiring again for future projects!"