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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"Mr. Dolloff was prompt in his response to our inquiry into landscaping projects we were considering. He gave us a free estimate on several projects. The cost seemed very fair and we had him complete a quarter of the entire project ~ grooming a hillside with severe erosion and creating a parking area for 2 cars. The hillside is beautiful. Exactly what we wanted and better than we expected. The parking area was not what I would call satisfactory. But in all honesty, they completed both jobs on time but unfortunately it was just the day before we got all that heavy rain the weekend of October 21st. We are planning for him to complete the other landscaping we need down and he offered to clean up the parking area as soon as the weather settles down."

"Outstanding. Highly recommended. Excellent pricing, timely work completion will hire for more projects."

"Had a major water problem every time it rained. Rescon came in and installed there drainage system with a sump pump. Months later and all this rain and snow melting. No water. They did a great job and everything is working well."

"Jose and his brother did a great job on my not so nice walkway and their price was very reasonable. I highly recommend E & J Hardscaping and Landscaping INC and planning to hire them for future project."

"good job on time here when they said they would be"

"Leo and his crew are excellent! They always do a top-notch job for a reasonable price. I've been using his services for three years and plan to continue using them in the future."

"Complete SCUMBAGS...Worked for months on design and install on new construction home...nothing ever goes according to plan. Once I had line of sight on project completion, I went back to schedule the job and these aholes Ray Varela and Bob Guarino jacked up my price by 5K (within 90 days). This was after several attempts to bait and switch on several quotes...adding here, removing there...trying to inflate the price decrease the scope. I have several quotes documented and will provide evidence to anyone who asks to prove my point...of course these scumbags will dispute my story...but I own the facts. Too many contractor options avail...STAY AWAY FROM SSG!!"