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"Great work start to finish"

"Unfortunately my experience with Couto Construction has proven to be the costliest mistake I’ve ever made, in terms of money and stress. I would never recommend them for any large job of any complexity or requiring good craftsmanship. After interviewing three contractors for extensive exterior work on my house, Couto Construction, although coming in with the highest estimate, was selected based on the company’s overall great reviews on Angi’s List and high Better Business Bureau rating. The company's representatives also seemed to understand the project goal. The co-owner expressed enthusiasm about working on what he called a “legacy project” and assured me that the company had workmen with the necessary skills to complete the job well. The contract was signed July 18, 2020. Work began January 22, 2021 and stopped March 10, 2021, totaling approximately 29 working days. Work on the front of the house was not completed pending agreement on an acceptable work plan and estimate for repair of the front porch, which was not able to be assessed until the aluminum siding had been stripped. This work was dealt with in a separate contract. The crews were very hard working but the emphasis was on speed over quality, resulting in careless mistakes and mediocre workmanship. On April 10, 2021 an email was sent to the owners of Couto Construction expressing concern with the quality of the work done to date, much of which became fully apparent after the snow had melted from the roof and the temperatures began to get warmer. These issues included chipped and lifting roof shingles; peaks and valleys along the newly installed ridge vent; bent, dented and dog-earred drip edges; and warped, lifting siding shingles. While the company has addressed some of these issues, its response has been slow, incomplete and of mixed success. Between April 21 and September 7, 2021, Couto workmen spent approximately 12-15 days on site and as many days in meetings or text message exchanges in response to my inquiries about when these issues would be fully addressed. Typically a workman would show up for 1-2 days, then weeks would go by with no word from the contractor until I texted or phoned, then the pattern would repeat itself. Rectifying the issues with my contract has clearly been secondary to quickly turning over smaller, more lucrative projects. To date, about ¾ of the roof issues have been addressed with mixed results; and no viable solution to the shingle siding problems were found. Though the siding was not installed according to the instructions on the product packaging, the contractor is stating that the shingles were faulty (which is being denied by the manufacturer) and were already warped out coming out of the box. If that was the case, a professional installer should not have put a warped product up in the first place. In February 2022 two options were presented to Couto to resolve the siding stalemate. Option 1 proved unfeasible and the company has been silent on option 2 since March. It is outrageous that I should still be dealing with this 1 ½ years after work began and almost 2 years after the contract was originally signed. I cannot express my level of frustration with this company."

"Everything went well. Nathan was here right on time. He completed the work we agreed on professionally and totally satisfactorily. And we great conversation."

"I was with the contractor that made me think that because my good credit I was getting a good financing interest around 7% and he did not tell me that my granite steps had to be removed, he told me after the loan went through at a rate of almost 14% at this moment I would like to cancel the project, I am under a lot of stress and having back issues I am afraid that because I take time off from work I am not going to be able to pay for this high interest loan."

"Start to finish, excellent service and value delivered. Crew & team were extremely professional, great communicators, always went the extra step to ensure the project was done exactly as it was requested. We moved into a new office space and originally just wanted some touch-ups, they transformed the space into something we didn't think was possible, all while meeting our tight deadlines. Wouldn't look anywhere else for any future commercial or residential work to be done."

"The team did a thorough and honest inspection of my sister-in-law’s roof. Though a few small concerns were raised, they didn’t try to sell her a roof that she did not need. Trust and credibility are sorely needed when it comes to roofers, and the team at Mighty Dog South Shore has both! Highly recommend!"

"We had Capital Construction replace the siding, windows, and doors at our house. Their work is low quality. Windows were not completely fastened, casing was a hack job, and our door sweep after 1.5 years of use is falling apart. I would not recommend hiring Capital Construction for any project."

"I recently hired Coen Brothers Construction on a thorough bathroom renovation, and the outcome was outstanding. Their quality was excellent, and I am delighted with the final result. Their sub-contractors were also great and worked at the same high standards as the Coen Brothers. Although we faced some communication issues at the outset, we eventually worked through them, and it significantly improved throughout the project. They paid attention to detail; when my project manager saw me stripping the trim for reuse, they recommended buying new trim and a lumber yard to get it. And it makes a big difference having new trim with clean, sharp lines. Their tile work took longer than expected, but the miter cuts the trim cuts, and the finish is excellent. They were consistently punctual, respectful of my home, and very tidy - tidying up at the end of each day. While the project took longer than anticipated, the reasonable cost and the team's meticulous attention to detail compensated for it. Coen Brothers Construction also expertly handled all necessary permits and inspections, keeping me informed every step of the way. Overall, I am satisfied with their work and would hire them again for my next project."

"One of the worst companies I have EVER dealt with in my life. Nothing but runaround, lies, and lack of accountability. They will tell you something over the phone, then when you follow-up, they will magically lose all records of prior conversations. I was told replacement windows would be ordered in June 2024 - never ordered. In January, ordered correctly with 4-6 week expedited delivery time quoted. Now in Feb, was told the windows would not be ready until end of March (total of nearly 11 weeks since order). Magically, they have no record of quoting me 4-6 weeks, though I have email records saying otherwise. Just a miserable company to do business with, would never recommend to any homeowner."