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"Great work start to finish"

"Unfortunately my experience with Couto Construction has proven to be the costliest mistake I’ve ever made, in terms of money and stress. I would never recommend them for any large job of any complexity or requiring good craftsmanship. After interviewing three contractors for extensive exterior work on my house, Couto Construction, although coming in with the highest estimate, was selected based on the company’s overall great reviews on Angi’s List and high Better Business Bureau rating. The company's representatives also seemed to understand the project goal. The co-owner expressed enthusiasm about working on what he called a “legacy project” and assured me that the company had workmen with the necessary skills to complete the job well. The contract was signed July 18, 2020. Work began January 22, 2021 and stopped March 10, 2021, totaling approximately 29 working days. Work on the front of the house was not completed pending agreement on an acceptable work plan and estimate for repair of the front porch, which was not able to be assessed until the aluminum siding had been stripped. This work was dealt with in a separate contract. The crews were very hard working but the emphasis was on speed over quality, resulting in careless mistakes and mediocre workmanship. On April 10, 2021 an email was sent to the owners of Couto Construction expressing concern with the quality of the work done to date, much of which became fully apparent after the snow had melted from the roof and the temperatures began to get warmer. These issues included chipped and lifting roof shingles; peaks and valleys along the newly installed ridge vent; bent, dented and dog-earred drip edges; and warped, lifting siding shingles. While the company has addressed some of these issues, its response has been slow, incomplete and of mixed success. Between April 21 and September 7, 2021, Couto workmen spent approximately 12-15 days on site and as many days in meetings or text message exchanges in response to my inquiries about when these issues would be fully addressed. Typically a workman would show up for 1-2 days, then weeks would go by with no word from the contractor until I texted or phoned, then the pattern would repeat itself. Rectifying the issues with my contract has clearly been secondary to quickly turning over smaller, more lucrative projects. To date, about ¾ of the roof issues have been addressed with mixed results; and no viable solution to the shingle siding problems were found. Though the siding was not installed according to the instructions on the product packaging, the contractor is stating that the shingles were faulty (which is being denied by the manufacturer) and were already warped out coming out of the box. If that was the case, a professional installer should not have put a warped product up in the first place. In February 2022 two options were presented to Couto to resolve the siding stalemate. Option 1 proved unfeasible and the company has been silent on option 2 since March. It is outrageous that I should still be dealing with this 1 ½ years after work began and almost 2 years after the contract was originally signed. I cannot express my level of frustration with this company."

"Manny is the BEST! Did a great job, pulls all permits, very punctual, great communication, very polite, answers any questions and calls, cleaned up during and after job was completed, his crew is great too. Thank you Manny! I highly recommend Watertight pro to everyone and anyone at anytime."

"Tony is a great guy - friendly and a good communicator - answers the phone and responds to messages. The repair was quickly implemented at a fair price."

"I had a FANTASTIC experience with LCT! It started with a prompt response from them, setting up an appointment the next day after a tree fell on my house. James came down and explained everything thoroughly and gave me some options. After talking to a few other vendors, I knew I wanted to go with LCT. Their pricing was better than the other quotes and James was great to work with. Before the crew started any work I met the owner, Luis, and knew I had chosen the right company. He was just as great as James, very thorough and let me know what would be happening. In addition to needing the roof replaced we also had some damage to rafters and decking to replace. After the job was complete, Luis did a thorough inspection of the work and made sure I was happy with everything. The crew did an amazing job and I couldn't be happier with the work. The office staff was also great to work with! I got to meet them when I went down to pay the invoice. A 5 star experience from start to finish. Thank you LCT!"

"The team did a thorough and honest inspection of my sister-in-law’s roof. Though a few small concerns were raised, they didn’t try to sell her a roof that she did not need. Trust and credibility are sorely needed when it comes to roofers, and the team at Mighty Dog South Shore has both! Highly recommend!"

"Gleyson and his crew did a great job. Easy to do business with him."

"One of the worst companies I have EVER dealt with in my life. Nothing but runaround, lies, and lack of accountability. They will tell you something over the phone, then when you follow-up, they will magically lose all records of prior conversations. I was told replacement windows would be ordered in June 2024 - never ordered. In January, ordered correctly with 4-6 week expedited delivery time quoted. Now in Feb, was told the windows would not be ready until end of March (total of nearly 11 weeks since order). Magically, they have no record of quoting me 4-6 weeks, though I have email records saying otherwise. Just a miserable company to do business with, would never recommend to any homeowner."

"Brian and his crew were incredible. He was one of the better quotes, and included much more. He replaced the roof, a few rakes, and even a chimney repair (which were all extras he didn’t charge me for). I’m extremely pleased with the professionalism and quality. Use him."