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"Responsive"

"Well worth the money. Jeff and his crew were responsive and professional every step of the way. I have a small (6' x 6') bathroom. I wanted to rip out the old bathtub and outdated tile and put in a modern walk-in shower. Jeff advised on the layout, I picked out the materials, and a few weeks later it was demo day. The whole process took about 3 months, but part of the delay had to do with the city of Boston's permitting process. I'll be hiring Jeff again the next time I do a renovation project."

"Ayden was very kind and insightful. I was happy to meet an incredible worker like that from Long Home."

"Perfect, Erick fixed the problem and was a pleasure to deal with. Also cleaned up perfectly!"

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."

"The plan was to turn my two car detached garage into living space and then connect it to the main house with a hallway, along with turning the small storage room that it was connecting to, into a half bath. Ryan and Rob were quick on responding the moment I put in the estimate request and they came over the same day just to get an idea if the work could be done. We went over multiple details and they were ready to get started quickly. Work estimate was on par with what others were indicating but with Level Builders I felt like I was being listened to, and working with what I needed versus steering me elsewhere. Project took a little longer than expected since we changed the format a bit and decided to turn that projected half bath into a full bath with washer and dryer hookups. Whenever an issue arose during the construction, I was always informed immediately and asked what I wanted to do. I felt like I had a say in everything all throughout. I would recommend them to anyone that asks because the final product looks amazing! Any issues that came up were fixed quickly and I'm so happy with the results! They are for sure my go to team for any future projects I have and am so grateful for the work they've done. Thank you!!!"

"Fast, efficient."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"Bathroom plumbing went well. Eric is very knowledgeable and is very detailed with his excellent plumbing work!"