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"They were at my house on time and performed routine maintenance. All checked out."

"Not “Woman owned and operated” as described. In hindsight I should’ve read and believed the other one star reviews. Day One the contractor arrived, reviewed the 10 project requests on site, explained he was only able to complete 3/10 projects..odd as the company described contractor as having 30+ yrs experience? Measurements were taken for the 3 projects, promises were made that the company would return to complete the projects with lumber in hand, I was made to pay a deposit. Day Two contractor arrived 30 minutes late no lumber in hand, took SEVEN hours to install two ceiling fans and one screen door. Day Three contractor arrived TWO hours late still not able to complete project due to not having enough lumber and/or wrong sized lumber? Day Four (after I reached out to the owner) a different contractor arrived and completed the project. $1,915 later the screen door has two gaping holes at the bottom, the hand rail installed (by first contractor) is shaky and the requested Veteran’s discount was not applied. So many lessons learned."

"estimate done"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Terrible. On multiple occasions, services calls resulted in estimates for major component replacement (ie. furnace or coil) while under warranty. The warranty was essentially nullified in the estimate due to the estimated labor cost. In 2014, service experts found a crack in one of my furnace heat exchanger and recommended a new furnace. I directly contacted the manufacturer for part replacement and sought several independent bids for labor on the replacement and was able to significantly reduce the cost. I had to do all of the legwork. Service Experts was only interested in selling a new furnace. In 2018, a coil installed by service experts in 2014 developed a leak. The coil was covered by a 5 year warranty. I was hesitant to even call service experts, based on my previous experience, but I thought I'd give them one more shot due to the warranty. I explained my concerns while scheduling the appointment and was assured that I would not be charged a service fee for warranty work. The technician arrived and visually inspected the unit for less than a minute and retreated to his vehicle. He returned with a recommendation to replace the coil, sighting labor costs (same as last time). I was quoted a price for a new coil, nullifying any potential benefit from the warranty. He went as far as to say that maybe my attic was too hot, causing the crack. I was then charged a service fee for the 60 second visual inspection and estimate for a new coil. I was denied any attempt to speak with a service manager."

"Be aware!- He overcharged us for materials and at the end of the job tried to charged us extra money for work done under the original contract or for repairs to damaged areas caused by his workers. We went to BBB arbitration and won the case against him and he got his BBB accreditation suspended. See below the decision of the BBB arbitrator in her own words: ***In review of the testimony from both parties and the evidence presented, the decision for this arbitration is as follows: Award: Consumer seeks a refund of $2,460 for overpayment of materials Concerns regarding the difference in the amounts should have been discussed and resolved prior to the final payment being remitted. Costs of materials as charged by a retailer to a business may or may not include discounts. Receipts obtained from the consumer from the retailers who sold Mr. Rinaldi of Dash Construction materials for the contracted job (brick/stone and windows) varies in amount from what Was actually charged to customer. Careful review of the testimony and evidence presented during the hearing was the compelling evidence of numerous examples of concerns with the credibility of Mr. Rinaldi with regards to providing transparent estimates, billing, and invoicing for materials and labor. As such, the intent of credibility and character of Mr. Rinaldi results in the decision to award the consumer's request for a refund in the amount of $2,460. Denial: Business seeks payment for additional work totaling $3,230 The existence of a contract may or may not involve revisions. Verbal conversations are enforceable When requirements of a contract are present. The payment in the amount of $66,288.00 for work Contracted was paid in full by the consumer. After final payment for the work contracted was received, Mr. Rinaldi invoiced the consumer for additional work completed. Outstanding payments for work done within the scope of the project should have been brought to the attention, discussed, and resolved prior to the final payment being requested and final payment being accepted. In addition, Mr. Rinaldi signed a waiver of lien for the consumer's mortgage holder, implying no additional charges were outstanding. The evidence and testimony provided by Mr. Rinaldi was not compelling to award $3,230 to include the Witness statements presented as evidence which lacked credibility.***"