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"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"DeSantis heating saved me over 8000 dollars. A previous company told me I needed a new furnace after 15 minutes DeSantis repaired it on the existing furnace costing me 79 dollars."

"Really appreciate the help we received. We had an emergency and they were able to come out to help us quickly and resolved the issue for a fair price. Would definitely hire again."

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."

"Could not have been a worse experience. Hired to replace door hardware (knobs and hinges). Simple job for anyone. I was told by owner that "they'll make everything perfect ". Expected a few hours...it took two guys four hours by which time I just wanted them out. Checked things as they were working and pointed out multiple problems along the way. English communication was clearly not working. They did not know how to adjust doors by bending hinges (the correct way) and instead pounded on the door jams and sunk visible three-inch screws into one to adjust it. The front door was the worst and needed the doorknob hole enlarged by 1/8 inch. The solution was to use a Sawzall on both the knob and deadbolt holes - I wish I could attach photos here!! Ruined the door. It can never have a standard round knob again because of the hack job. Told owner, scheduled appointment. He didn't show and didn’t respond to texts. Small Claims Court is next to replace the front door. Don’t hire!"

"Had an issue with my a/c unit leaking water and I called granite state refrigeration they had this nice polite guy named Keenan come out and he fixed it in no time!!! Amazing thank you !"

"I am writing to express my deep disappointment with the service provided by McGinley & Sons. Despite multiple attempts to resolve this issue, I have yet to receive the promised refund for work that was never completed. As a cancer survivor undergoing surveillance scans, the refund would greatly assist in covering my medical expenses. The lack of response and follow-through has added unnecessary stress during an already difficult time. In addition to this, I had to hire a lawyer to recover my down payment, which cost me additional money. Moreover, he did not offer to compensate me for the extra expenses, including hiring an electrician to install a wire for the heat pump he could not install. Despite repeated attempts to have the deposit returned, I finally received it after engaging legal assistance. I hope this review will encourage McGinley & Sons to address this matter promptly and fairly."

"Attic stairs installed. Very professional and kind. The stairs are perfect!"

"Badly. 2 different techs came out. We paid for a Premium service and within hours of that tech coming out, our burner stopped working completely. Mind you there is a snowstorm. They sent out a new technician and he saw nothing wrong with the system at all. He said we had no oil. He said there was no footprints even going to my intake on the side of my house. It had snowed 2 times since oil was delivered, so that makes no sense. The tech was absolutely sure we had no oil. 3 days since the first visit now and we had oil delivered and the tank filled completely. Only 150 gallons went into my 250 gallon tank. So that's wrong. And I look at the front of my furnace and now see a slow drip from the front underneath the box on the front of the furnace. First tech recommended i replace the electrodes but said it didnt need it. Second tech didnt even mention that and said our system was good. Now, I will have to contact Angi for support and my insurance company. TERRIBLE TERRIBLE TERRIBLE"