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"They did a great job"

"PDX Custom Woodwork ruined our house and wasted our time and money. We spent $62k for them to spend 6 months demoing and painting. We didn't hear from Lina for at least 3 months of this, only the occasional text from Manuel. Even at their best, they rarely communicated with us and it was like pulling teeth to find out what amounts of materials WE had to order, including our own carpet/padding and tile cement, which is not standard. They also never visited the site or had a project manager overseeing the work being done. We had to beg them to come to the property and that still only produced a monthly visit, at best. Their workers came mainly on weekends so it's clear they were prioritizing many newer projects over ours. Ultimately, they barely completed $20k in work- of which, none of those projects were totally finished- and have done about THREE TIMES that amount in DAMAGES to our property, bringing the total to around $100-120k. They gave us half our kitchen cabinet doors three months ago then kept telling us the rest were on the way. Though all of the built-ins we hired them to redo were demolished, they never fabricated the new ones. We paid for all our flooring materials ourselves, which is not an industry standard, and they had the audacity to ruin them FOUR times. We shouldn't have given them the benefit of the doubt when they said they'd fix it. The patterned carpet was cut at an angle on every single piece and they ripped up carpet in places they shouldnt have, leaving us to buy and replace even more of it. Their "painters" got paint on multiple stained wood doors (including the front door and sidelights) that we were keeping, as well as every kitchen appliance including inside our garbage disposal, and in ALL of our brand new outlets and on the light switches. They also ripped a knob off of our oven range, dented all the doors on our new fridge, covered our kitchen chandelier and living room ceiling fan with paint and damaged our brand new fireplace that they were supposed to wrap in stone for us. They washed their brushes in our bathroom sink and left paint in rooms not being renovated. They made changes to another contractor’s city-permitted work between inspections, and without telling us even when we were on site. We had to correct them on measurements multiple times because they couldn't do it accurately themselves. This was maybe 1/4th of the work we wanted to bid from them. We wanted to be repeat customers, do bigger renovations, and go the long haul, but Lina and Manuel made it impossible. Our home has been unusable for half a year with nothing to show for it. Most of the work, including the over-sprayed paint job, will need to be redone, because it's spotty, has rough texture and the ceiling got the wall/cabinet paint on it in multiple areas. They didn't even seal our tile or countertops, which were the only things we thought they had completed, but didn't. Instead, we have to now file a complaint and hire new contractors, that know what they are doing this time, to finish the job."

"Great! I will hire them again."

"I was charged $150 to have nothing done except make work for myself moving everything out of the room and now moving it back in. Where to begin, first off…do yourself a favor. Anything more than say a small job that you could probably do yourself with a youtube video showing you step by step, get a legit service to come on out and view the job with their own eyeballs to tell you if they can do it. The individual who showed up was very nice so I lay no blame on him, but I spoke over the phone with their main office about having some floor squeaks I wanted fixed. Pull back carpet, find joists, screw it down and put carpet back. I was told that some parts of the carpet could tear and that but fixing the squeak another squeak maybe in time shows up elsewhere. I understood what was said and was told the 4 hour package should be what I need. We moved forward… Our guy arrived on time but we cleared the room to make it easy and was told he can pull the carpet or drill through carpet, but I wanted it done right, he mentioned they do not put the carpet back. On the phone when I agreed to go forward, I was told that it would go back and even knew the risks but a few times our guy said, “no we do not put the carpet back” and you need a carpet specialist. Then when the 1 job was a wash, I was informed I must pay $150 for the trip out which we were both very upset about. I asked him to just try and install a light fixture to make use of the hour though I was going to do it myself later. Through no fault of his own, when the box opened it was missing a critical mounting component. So, no light mounted. In short, unless it is an ULTRA small job, get people who specialize in your needs. People need to come out and inspect the job so the handyman knows what the job is exactly rather than an office saying they can do anything no problem and then not deliver. I was told they can reschedule and do everything then I can call a carpet specialist to put the old carpet back down as it was to simply be rolled back some, at that point I’d rather 1 person do it all and Ace is NOT it. The house has lots of small projects but honestly, I don’t see myself ever using them again. I honestly feel like I was robbed."

"Freddy has done a couple of jobs for us, and both have gone great. I really appreciate his communication throughout the jobs, and the results have been great and added style and functionality to our home. 👍"

"HE WAS ON TIME AND VERY FRIENDLY AND ABLE TO GET MY TV MOUNTED ON THE WALL WERE I WANTED WOULD DEFINITELY CALL AGAIN IF NEEDED SOMETHING DONE"

"Amazing! Super quick and efficient and very kind to our talkative toddler."

"It went really well. They were professional and clear on all work done."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"