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"good experience"

"Polie and crew did a great job. He was quick to respond, gave us good input, took good care of our home and project materials throughout. We’re very pleased with our new backsplash!"

"After interviewing 8 contractors, Dorson Jackson was the obvious choice for our major project/home remodel, touching on every room in the house. From the very start, Dorson has been responsive & communicative, something rare and incredibly appreciated. He's not just a contractor, he's a businessman and understands the entirety of taking on a huge project for us. He dedicated an extraordinary amount of time for his bidding process, breaking the house down into zones, and then listing every single change, plus parts and labor fees for the changes, in every zone. Every other contractor gave us a one or two page bid with very few details. Dorson's proposal was a detailed 17 page document. He is EXTREMELY organized and we were super impressed with the effort he put into bidding the project. We have since hired Dorson Construction and he and his team have begun demolition. He also sent photos to us of every room in the house after demolition so we could see what he had done, what issues were found that he had prepared for as possibilities in his bid, and comments on each photo explaining what he saw after demo. Because we are not living locally, having someone we can trust with our home from far away is of the utmost importance. Dorson recently brought his son on board and we have been equally impressed with his follow up and thoroughness. In addition, Dorson has gone out of his way to help us with our permitting process, which is not part of his job and was only necessary due to failure of a third party. I can't wait to see the beauty and function he creates for us in our home to be! (Review will be updated upon project completion.) Thank you Dorson!"

"We had a badly installed shower floor replaced by the tile guys in October 2018. It was beautiful and appeared well done when complete. They were fast and appeared diligent and skillful during the repair work. 5 years later, we saw the pebble tile floor starting to fail. It began sinking in multiple locations and chipping grout, allowing water to weep between and under the pebble tile causing its substrate to dissolve, causing the tile above it to sink in the dissolved cavity. After hiring another team to demo the shower floor for the second time, we're seeing that substandard practices and materials were contributing to the tile floor failure. Our current repair team still doesn't understand why there was foam installed under the pebble tile waterproofing "fabric layer". Also, the mortar used to attempt to fuse the tile to the fabric never did adhere and the new team was able to easily and cleanly pull the pebble tile and mortar off of the fabric with their fingers."

"Excellent work, very polite workers, and very efficient. I thought it was a little bit pricey but am very pleased with the result. Thank you so much."

"Project went well"

"Vince did an excellent job. We could not be more pleased with his work for our bathroom remodel. Many people who see our bathroom comment on how beautiful the tile work is, including other subcontractors-plumbers, framers,etc. His work involved amazing detail, part math, part art. He was so professional, on time, clarifying our desires and problem solving every step of the way. He did very unique work like tiling arched entrys into our toilet closet and shower and tiling a recessed niche with a shelf and an overhead light on a completely tiled wall against our tub deck that is just gorgeous. He is so committed to the final product being exceptional that he asked to calk around the toilet so that he could match the caulk with the grout. He put in a heated floor system and a linear drain for a curbless shower entry. Our finished bathroom looks like it could be in a magazine thanks to his work!"

"PDX Custom Woodwork ruined our house and wasted our time and money. We spent $62k for them to spend 6 months demoing and painting. We didn't hear from Lina for at least 3 months of this, only the occasional text from Manuel. Even at their best, they rarely communicated with us and it was like pulling teeth to find out what amounts of materials WE had to order, including our own carpet/padding and tile cement, which is not standard. They also never visited the site or had a project manager overseeing the work being done. We had to beg them to come to the property and that still only produced a monthly visit, at best. Their workers came mainly on weekends so it's clear they were prioritizing many newer projects over ours. Ultimately, they barely completed $20k in work- of which, none of those projects were totally finished- and have done about THREE TIMES that amount in DAMAGES to our property, bringing the total to around $100-120k. They gave us half our kitchen cabinet doors three months ago then kept telling us the rest were on the way. Though all of the built-ins we hired them to redo were demolished, they never fabricated the new ones. We paid for all our flooring materials ourselves, which is not an industry standard, and they had the audacity to ruin them FOUR times. We shouldn't have given them the benefit of the doubt when they said they'd fix it. The patterned carpet was cut at an angle on every single piece and they ripped up carpet in places they shouldnt have, leaving us to buy and replace even more of it. Their "painters" got paint on multiple stained wood doors (including the front door and sidelights) that we were keeping, as well as every kitchen appliance including inside our garbage disposal, and in ALL of our brand new outlets and on the light switches. They also ripped a knob off of our oven range, dented all the doors on our new fridge, covered our kitchen chandelier and living room ceiling fan with paint and damaged our brand new fireplace that they were supposed to wrap in stone for us. They washed their brushes in our bathroom sink and left paint in rooms not being renovated. They made changes to another contractor’s city-permitted work between inspections, and without telling us even when we were on site. We had to correct them on measurements multiple times because they couldn't do it accurately themselves. This was maybe 1/4th of the work we wanted to bid from them. We wanted to be repeat customers, do bigger renovations, and go the long haul, but Lina and Manuel made it impossible. Our home has been unusable for half a year with nothing to show for it. Most of the work, including the over-sprayed paint job, will need to be redone, because it's spotty, has rough texture and the ceiling got the wall/cabinet paint on it in multiple areas. They didn't even seal our tile or countertops, which were the only things we thought they had completed, but didn't. Instead, we have to now file a complaint and hire new contractors, that know what they are doing this time, to finish the job."

"First of all, Gene was very responsive and came out to give a quote the day he called. After looking over the job two quotes were given (one to simply prep the area which is what I wanted) and two-what it would cost to do and finish the whole job. I accepted terms for prep- One of the first things I noticed was how quickly the guys wanted to get to work, even while they were getting ready to give quotes they were giving me advice on things that could screw up the project best possible outcomes-supplies I didn’t actually need - all the while raking and working! They told me they could come the following day! I had to laugh because even as they were quoting things and talking to me they were in the pit I had dug beginning to work! I had to remind them “that they were just there for a quote they shouldn’t be working yet!” ?. The guys came the next day when they said they’d be there they even called in advance to make sure that it was still OK for me. The three brothers worked together on the project were very quick brought supplies and in the end saved my back! They really went ABOVE and BEYOND my expectations- couldn’t believe it how fast efficient and fun they were! Super pleasant and really enjoyable people! I would highly recommend them to anyone ...and in fact I have been doing that by word-of-mouth all day. Very thankful to know these guys are out there! A+ plus Thanks again guys- you were my life savers on this project!"