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"Great work done! Tanner was nice and friendly, he did a great job installing my security cameras!!"

"Assurance Systems were very professional and knowable since minute one. They came first to check on the house, find the best install options and give us a quote. Once hired communication was perfect, showed up on time and performed a very clean, professional install of security cameras wiring. Sam and the guy helping him were very respectful and professional all the time, and finished up in less time than expected. Wiring is very clean and the system works great. Highly recommended!!!!"

"TLDR: We have Pure Protection cameras in my HOA community, they are not working, and as a board member I am unable to get the needed access to identify and request maintenance services let alone address several security instances in the last 2 months since I started trying to get access. Our residents do not feel safe, and I certainly do not feel reassured that our security is in good hands. Pure protection systems installed security cameras in our HOA community previously. I am a new board member as of summer 2023. I reached out in response to complaints that the cameras werenâ t working after an application update, the footage is foggy, and the cameras arenâ t placed where license plates can be viewed. My intent was to first get access and rule out any potential user errors before documenting our issues. I attempted to call 8/11/2023, and didnâ t get a connected until TJ Casterline returned from vacation 8/15/2023. When I spoke with him I described the situation on a phone call with Casterline, 8/11/2023, and let him know I would like to get access first and go from there before requesting additional services. I was directed to install the application (which I did on my desktop and android) and was told I would be given the credentials needed to access the feed. I did not receive these credentials and called him back the next day. I was told he would send the credentials â againâ and the call was ended. I never received the needed credentials and have not been able to get connected with him since. I've called him several times for two months, in response to active security concerns in our community, and have left multiple voicemails outlining the reason for my calls. I have been told by previous board members that it is not uncommon to have difficulty getting a timely response. I find this disturbing for a security measure. In desperation after another incident, I attempted to call every possible extension on their switchboard. I got in touch with a monitoring company that is third party and they couldnâ t help me. After another try I was able to get in contact with a Pure Protection Customer Service agent, Matt, 8/24/2023. I was told the account holder; our president would need to authorize access for the rest of the Board. Which she did in an email to him, 8/25/2023, and I never heard back. I reached out again to the rep 9/1/2023 and got no response. After yet another security incident, 9/26/2023, I attempted to call and leave a message for TJ Casterline yet again and emailed their public contact email 9/27/2023 requesting a response by end of day 9/28/2023 and still have not heard back. Entrusting our community's safety and security to a company is significant. I'm extremely disappointed in this customer service as it demonstrates a disrespect of this trust."

"They were awesome to work with. Very professional, friendly. You can tell by their team and ownership that they really value their clients and put them before themselves. I've used them for residential and commercial projects, and I am very happy with them."

"On time and very conscientious!"

"There was a lot of work to do on an old building. Smart Home Pros were very professional and worked hard to accommodate my schedule. We are very happy with the work that was done on our church."

"Great service by ADT! Integrated with Google. Officially have a smart home!"

"Steven was very professional and knowledgeable when it came to putting together a dresser. He cleaned up after the job was completed. I highly recommend him."

"I have not had any work done yet. Dylan came out to give an estimate on several projects. I have spoken to Denise several times and she is always professional, kind, and goes the extra mile! She is the right person for the position she has! Dylan, the owner, was awesome easy to talk to, professional, and kind! Excited to see what my estimates are!"

"Derek was prompt, respectful, knowledgeable, and thorough. He took the time to make sure I understood how things worked and even tool out all the packaging! I will definitely call him for another project!!"