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"In late July, I hired JNR Landscaping through Angie s List for backyard upgrades. After providing pictures and discussing the project, I paid a deposit. Initially, work progressed smoothly as they cleared the area, laid tarp, and added gravel. However, the gravel was not the light color we had requested. I offered to cover the cost for an additional layer of white stone. The pavers were also poorly installed, loose, and not packed with sand. I met with the contractor, Ross, in late August to address these issues. We discussed changes, including larger pavers and the white stone layer. After a lengthy and productive meeting, Ross assured me he would send a revised estimate, but I didn t hear back by September 6. I followed up with Ross and I was sent directly to voicemail. I received a cryptic text that read forwarded info to my dad. He will be in contact with you Since I had never spoken or had any dealings with his dad, I was not quite sure what this was about. Ross s father called me with an extremely hostile attitude, accusing me of leaving his son in the car and berating me for no apparent reason. He was verbally aggressive, unprofessional, and even threatened to tarnish my reputation if I complained. Ultimately this project was done poorly and it is still incomplete. I have been verbally abused and threatened by the owners of this company and I still need to complete this project. I am now seeking a refund for 100 pavers ($1,200), the spray ($120), and an additional $1,780 to cover labor costs I will incur to hire a new contractor, totaling $3,000."

"Reason for 1 star: Because it did not allow me to put 0 star. I placed order for a pergola with full payment in May-2023. It has been almost 3 months (Aug-2023) and they are yet to deliver engineering drawing and schedule installation. NO ONE IN THIS COMPANY HAS COURTESY TO COMMUNICATE WITH THE CUSTOMERS. No has proactively followed up with me about the timelines. I have asked multiple times over emails and messaging, and they keep saying next week, but nothing moves. I have had emails with almost 6-8 people from sales, customer services, etc.. on the thread, but no one cares to respond. Delays are acceptable with appropriate reasoning, but poor customer service and ignoring customers is not acceptable."