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"Hired Appliance Magician to service a GE Refrigerator that was not cooling properly. The technician", Artem Hxxxxxx, arrive on time and I immediately knew there was a problem as he did NOT speak English - Also, he did not know how to service my refrigerator - He spent 90% of the time on his cell phone getting instructions from his boss - He never checked the diagnostic service codes on my refrigerator and I could not t ask him to check them as we could not communicate. After 45 minutes of removing panels in my fridge and looking at things , he handed me his phone to talk with his boss (who talked in very broken English) who told me my defrost heater was broken and the fridge could be repaired for ;about $750 . My fridge had no frost/ice build-upo on any coils he checked, nor was there any water in the case, which my limited knowledge told me was not compatible with his diagnosis. I feel I was ripped off of the $69 trip charge as nothing was done, Company NOT vetted!!!"

"Fausto did a great job - he responded quickly to my call, accurately diagnosed the problem (pump motor), ordered the part and returned the next day to install it. In less than 24 hours he had my washer running better than it has in years at a fraction of the cost of a new one. I highly recommend him!"

"I had my kitchen redone by Mike at MF Construction about two years ago and was NOT happy with the results. I’m posting now because of a newly discovered problem. The reasons Electrical: My wife wanted a better kitchen, but all I wanted was a dedicated circuit for the microwave. The old kitchen wiring did need to be replace, (it cost us $6,800 for one room) and electrician said we needed an upgraded electric panel to 200amps at a cost of $3,800. 1. The electrician did NOT put the dedicated circuit for the microwave. Literally the only specific thing we requested of him. 2. With just a little bit of research I found we did NOT need the upgraded panel, which would have cost $3,800 PLUS almost $1,000 more to move some waterpipes away from it for code reasons. I called Mike and asked him why they said I needed one. He had the nerve to tell me that I was the customer and should know to ask more details. I told him that HE was the contractor and we hired him to help us navigate the process. As a homeowner, how am I supposed to know about electrical details? He begrudgingly took the item off the contract, and we stuck with the existing panel 3. The electrician refused to install our stove’s exhaust hood because someone in the past accused him of scratching theirs. Mike and a couple of laborers “installed it”, but the chimney, the piece that goes from the hood to the ceiling, wasn’t attached and was bent in. I fixed that myself later 4. Upon me writing my first negative review, Mike begged me to take it down and set up an appointment for the electrician to come over. I explained about the dedicated circuit and the electrician said the outlets were evenly split between two different circuits. I said I understood, but I wanted the microwave on its own because when the toaster oven was on, and you tried to use the microwave, the power drained and the microwave slowed. The electrician said, “Just run the cord to that other outlet”. I didn’t want a big black cord would be running across my new counter, I wanted a dedicated circuit. He then RAISED HIS VOICE while pointing to each outlet, “One, Two, One, Two, One, Two!” Mike stopped him and asked what it would take. They said they needed to rip out part of a wall, and would take days. Then the electrician again said, “But why, just run the cord across!”. His voice was louder this time and I demanded he leave and not yell at me in my own home. He kept arguing and I had to again ask him to leave…I was feeling unsafe at this point…but asked again, for a third time and Mike finally lead him out. As he stomped down my drive way he was yelling back at me that I was ignorant and to never call him again. This last part is all on my security cameras. Plumbing 1. We purchased an under-sink water filter and I asked him to hook it up for us. The entire installation consisted of attaching an adapter, that’s it. Anyone can do it, but since the plumber was just installing the valves, I asked if they could do it. Mike said it would be an additional $60 to $100. I was stunned. He said they would go ahead and install it and I could pay him after. I told him no, I would take care of it…I was livid. The plumber was much nicer, and said it was no problem and would only take a minute to do it and to not charge me General 1. When Mike had the crew move my fridge out, they marred the side of it. Luckily for us it was on the counter side. At the end they went to my garage to move it back in and kicked over a glass patio candle, spilling oil over the floor and shattering the glass. 2. Within a couple of weeks, the paint on the cabinets cracked and the doors didn’t line up. Mike did send someone out to fix that. NEW PROBLEM Today, September 15, 2022, I found a new issue. I tried to turn off the water to my sink and the valve isn’t working. After less than two years I am now forced to hire a plumber to come in an replace it with a quality one. How bad does a valve have to be to fail so quickly? After getting the cabinets fixed, and having Mike tell me he was sorry and because of some medical issues he let the quality suffer, I had forgiven MF Construction, despite the ongoing electric annoyances, and took down the bad review. After this new issue popped up again, it all came back. AVOID THIS COMPANY. There are many great GCs out there, so don’t take the chance. Additionally, as shown in the photos, the finishes were pathetic, as well. I ended up doing painting touch ups myself."

"Stuff happens, and this business knows how to handle it! We had a stain on the ceiling. Ofri from BTB came over and turned on the water from the upstairs bathtub and then the shower stall. The ceiling became moist after the shower was turned on. Ofri then came back with a plumber. He turned on the upstairs bathtub. After they left, water dripped from the ceiling. Ofri had the plumber immediately send over a team for a service call. They broke open a hole in the ceiling and found that a pipe leading to the bathtub was so rusty it had holes. They took videos showing other pipes leading to the bathtub were also very rusty. While the team was still there, Ofri gave us prices, sent over the paperwork and the pipes were replaced within a of couple hours. Fabulous! Ofri had thought it would take a lot longer to complete the plumbing work. Therefore, her pricing did not align with the actual work performed. She brought in Alon, who substantially reduced the price to our satisfaction. Their responsiveness and reasonableness earned them my highest rating. Thank you Ofri, Alon and the BTB team!"

"Great service and very easy to communicate with. The technician was professional and on time. Excellent work at a very reasonable price."

"5++ stars! My home's exterior was cracking due to a poor job prior and drainage issues. Tom and Adam and the team not only gave me peace of mind moving forward with drainage, put in gutters, and re-did the entire exterior of my home (stained wood and stucco), but made it beyond beautiful!! They were communicative, timely, so easy to work with, and the end product is gorgeous. I would recommend them to anyone who needs a construction project done and can't wait to use them again on my next project!!"

"Ryan was perfectly on-time and was a plumbing scholar and a gentleman. We had a simple drain replacement under a new sink. Going to Western saved me at least another day of trying to figure out proper parts and doing the install myself, and it also saved my wife's ears from hearing my salty language."

"Changed out the old rusty inefficient water heater with a new one. Finished in under 2 hours. We highly recommend."