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"They never followed up."

"Great job with high quality products"

"Our small house, built in 1948, is excellently located, but all of the windows were outdated louver windows, which were drafty, allowed external noise to enter, and caused our heating and cooling to escape. We had wanted to replace them for years; however, previous quotes from other companies were well beyond what we could afford. We decided to try again this year and requested a quote from Smart Window Company. David Winkler promptly contacted us on January 18, 2025, and arranged a Virtual Consultation via Zoom for the following day as this was most convenient for us. During the meeting, he spent nearly two hours understanding our specific requirements and exploring available options, providing a detailed explanation regarding the custom replacement windows. He demonstrated professionalism and was approachable throughout the interaction. On January 20, we received our initial quote for replacing 11 windows with 10 new ones, as we opted to merge two old windows into a larger picture window in the master bedroom. All windows included a lifetime guarantee. Although another company provided a significantly lower quote without any guarantee, David diligently worked to adjust the price until it was comparable to the lower quote. Consequently, we signed the contract with Smart Window Company on January 28. The Installation Manager, Tom, visited on February 3 to verify the final measurements for the windows. He professionally explained the installation process and advised us on preparations. On February 8, he informed us via email that our project had been ordered, with delivery expected in 6 to 8 weeks. The windows arrived ahead of schedule, and we scheduled the installation for March 3. On the installation day, the three-man crew led by Bryan, the Crew Leader, arrived promptly at the appointment time. Bryan communicated effortlessly in perfect English with us, and in Spanish with Byron and the rest of the crew. He remeasured everything and verified each window's size. Unfortunately, one window had incorrect dimensions due to a manufacturing error. Nevertheless, the team proceeded efficiently and meticulously, removing the old louvers and installing the replacements within four hours. Bryan assured us that the correct-sized window would be expedited from the manufacturer. The job site was left clean and tidy both inside and outside. Today, on March 19, Peter, the Job Foreman, installed the remaining window, completing the task in less than an hour. We are extremely satisfied with the fantastic customer service, the excellent quality of the product and the workmanship and the overall dedication to customer satisfaction provided by the entire staff at Smart Window Company. We highly recommend them to anyone in need of quality windows at a reasonable price."

"Just after half a year after they completed the job, the paint are peeling off. I have already contacted them , call them a lot of times (30 times for the past 4 mos ), but they did not respond. The problem was not resolved. It was a terrible job, terrible post sale customer service."

"the team was very professional. they had a few small accidents where they damaged plants or exterior lighting, but they made it right ASAP."

"Overall the project went very well. They communicated effectively. They were flexible and responded to our concerns in a timely manner. They altered the floor plan of our old, disastrous master bathroom and created a walk-in closet. This was all done according to a layout we came up with. Prior to project commencement we discussed with Jim and America what we wanted. We were clear on the layout though sketchy on the details. They drew up a contract that itemized what would be done and the price for it. The contract included a payment schedule. We added on some extra work during the project that increased the final contract price by about 10%. The bathroom fixtures, vanity and countertop, tiles, shower glass and closet organizer were not included in the contract price. Things like the demolition of existing stuff, installation of fixtures and tiles, framing, drywall, painting, electrical wiring, and the under plumbing were included in the contract price. The demolition was fast and efficient and done with minimal mess. They built a stand-in shower, rerouted the plumbing for a bathtub and toilet and wired an electrical layout. They also installed new windows, lights, ceiling fans, a vanity and hung doors. The framing, drywalling, plumbing, electrical work, painting, fixture installations and finishing work were all excellent. Our only complaint is that their tile subcontractor was a bit sloppy. We had him replace some tiles he chipped during install. These replacements were done at the contractor's expense. There were a few project delays that were mostly from our end. For example: the freestanding bathtub we wanted was out of stock and had to be backordered. It took a good 2 months to arrive. OC Home Builders made suggestions as to designers and suppliers. We went with some of their suggestions such as which mirror and shower glass installer to use. However, they worked just as well with suppliers we chose. Things would have gone more smoothly and quickly for us if we had known ahead of time exactly what we wanted and had it lined up to go. During the project they were respectful of our home and privacy as much as one can be during a remodel. They were responsible to be left alone on the premises and they locked up the house if they left when we were not there. They made efforts to keep the dust and paraphernalia confined to the work area of our home and they did a good job of that. They didn't leave a mess when they left. The final result looks good and works great. Jim and America Fischer and their crew got the job done."

"Excellent work done by Minh and his team. He was able to explain the processes and stages of work with accurate timelines. Minh is transparent which is really beneficial for my financial planning and the final result was amazing. Our customers continue to compliment the work done. Thank you"

"It went perfect, He came to my house to look at what I needed to get done which was two front doors refinished . They did an excellent job, very friendly guys and I will hire them again for any other work that I need to get done in my house."

"Suchy construction did a marvelous job! Brian was extremely professional and communicated well with me throughout the project. I would definitely recommend Brian. 5 stars for sure!"