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"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

"So they’ve constructed many different things in my mother’s home now. From bathrooms to and a series of home improvement projects—most notably a complete bathroom remodel, as well as various upgrades and repairs throughout the house—and the experience exceeded all expectations. From the very beginning, the professionalism and attention to detail stood out. They treated our home as if it were theirs, ensuring that every fixture, tile, and finish was executed with precision and care. The bathroom transformation was truly stunning—sleek, modern, and remarkably functional. What impressed me most was the seamless coordination of multiple trades, and how effortlessly he managed the timeline while maintaining an exceptional standard of quality. Not to mention the very affordable pricing! Beyond the bathroom, he tackled several other improvements—drywall repair, custom carpentry, tiling, and fixture installations—all done flawlessly. He brought creative solutions to the table, respected our vision, and always kept us informed throughout the process. Cleanliness, punctuality, and craftsmanship were consistently top-notch. If you’re looking for a contractor who combines integrity, skill, and artistry, look no further. I wouldn’t trust anyone else with my home. This is a rare find in today’s market, and I can’t recommend them highly enough."

"Punctual. Informative. Friendly. Good work, excellent completion. Pleasing sight."

"They did a good job!"

"In September 2024, I contracted with Scott C. McIntyre, the owner of Landscape Solutions to do landscaping work at my residence in Los Altos, Ca. The work consisted of replacing existing retaining walls and steps in my back yard and installing a new patio on an already flattened area on the hill in my back yard. Mr. McIntyre declared the work completed on November 4, 2024 although there remained issues with incomplete and substandard work and failure to adhere to rules imposed by the California Contractors State License Board (CSLB). I have filed a complaint (currently not resolved) with the CSLB. I paid Landscape Solutions $56,385.41 of a Total Contract Estimate cost of $58,790.00 (with a not to exceed clause of $60,000) with final payment to be made when the project was completed to my satisfaction. The project was never completed to my satisfaction with some (not all) of the outstanding issues described in this review. ISSUES WITH WORK QUALITY - NON-CODE COMPLIANT, SUBSTANDARD, NOT COMPLETE 1. The Guard Rail over the lower retaining wall is not building code compliant. The most serious issue with the work that Landscape Solutions did was that the guard rail built over a retaining wall does not meet building code and is not child safe. A picture of the guard rail is shown in the review I posted on Yelp (posted with a one star rating on January 20, 2025), but I am not able to show a picture on an Angi's List review. The guard rail is made up of vertical posts spaced approximately 45 inches apart and two horizontal rails between the vertical posts. The upper horizontal rail above the surface of the newly built patio forms the top of the guard rail. A second horizontal rail below it is halfway between surface of the patio and the top of the guard rail, leaving two large gaps between the horizontal rails, each gap approximately 19 inches wide. Code dictates the maximum gap in the guard rail is 4 inches. A child could easily fall through the large gap in the guard rail to the level below. A baby crawling on the patio could plunge head first off the patio to the lower level and be seriously injured. I emailed a picture of the completed retaining wall and guard rail to my city's Building Code Enforcement Division and inquired if it was building code compliant. A Code Enforcement Division representative replied with an email message (Client can provide the actual email message). Following text is from the email message: "The rail needs to be 42" high and there needs to be a maximum of 4" between the horizontal rails. The fence as shown does not meet the standards and intermediate rails need to be added." -----End of quote from email message sent by city's Code Enforcement Division------- NOTE: ALLOWING A CONTRACTOR WHO DOES NOT KNOW THE BUILDING CODES TO BE LICENSED PUTS THE PUBLIC IN DANGER. 2. Incomplete and substandard work i. There are areas with no pavers, just dirt, adjacent to the lower retaining wall. Contractor fixed some but not all areas along the newly built lower retaining wall. A picture showing an example of this issue is shown on my Yelp review but I am not able to show a picture on an Angi's List review. The picture shows where paving stones should have been installed next to the retaining wall. ii. Gate not installed in lower retaining wall. The retaining wall that was being replaced had a gate. I called this to Mr. McIntyre's attention in a reply message to his message that the project was complete. He replied in an email message that he would replace the gate. iii. In doing the work, Landscape Solutions workers moved items (e.g., wooden glider bench, other patio benches, chairs, patio table, an umbrella stand) from the flattened hill area to other parts of the back yard. I requested that the items be returned to their original locations. Mr. McIntyre, in an email message, agreed to do so. This was not done. Returning items moved to their original location should be a standard part of Landscape Solutions clean-up work upon completion of a project. ISSUES WITH NON-ADHERENCE TO CONTRACTORS STATE LICENSE BOARD REGULATIONS In items 3 and 4 below, quoted text is from Contractors State Licensing Board publication "Contracting for Success", which was downloaded from the CSLB website. 3. Contractor did not give buyer a copy of the signed contract as CSLB requires. "Before any work is started, the contractor must give the buyer a copy of the contract signed and dated by both the contractor and the buyer." 4. On the day work began, Contractor asked for payment of $15,000 along with the signed contract. "Except for a down payment, a contractor can't demand or accept payment for work or materials until the work is actually done or the materials are delivered. The down payment may not exceed $1,000 or 10 percent of the contract amount, whichever is less." Contractor gave following reason why he asked for $15000 at start of project. Quote is directly from an email message he sent client. Client can provide the actual email message. Text of email message from Mr. McIntyre, in quotes: "My son is out of state at college and it is very expensive. My cash flow and bank account funds do not allow me to pay for your materials before delivery and pay my payroll in advance of getting paid by you if this is what the CSLB requires." --------End of quote from email message sent by Mr. McIntyre-------------- 5. Contractor made additional changes not in contract without a change order being added to the contract. Contractor's office manager then billed client for the unauthorized work. The Contractors State Licensing Board publication "Terms of Agreement A Consumer Guide to Home Improvement Contracts" (downloaded from the CSLB website) states the following: "Extra Work and Change Orders become part of the contract once the order is prepared in writing and signed by the parties prior to the commencement of any work covered by the new change order.""

"I found Build the Bay through Angi’s List and I’m so glad we went with them for our bathroom update/remodel! Working with Eitan and his team was like night and day compared to other contractors I have worked with in the past. Specifically what I appreciated is that he treated me with respect and would take the time to explain in layman’s terms what was needed. (I’m not a construction pro by any means.) Eitan even shared a list of vendors that he has worked with in the past for materials and finishes, as well as a checklist to ensure I ordered all the finishing pieces in time. He would even be willing to review any products I was interested in to let me know if it was good quality. It’s only normal for unexpected issues to come up during construction, and what was also great is how communicative Eitan and his team were with me. They would quickly let me know what the issue was, explain what my options were, the cost for each, and what those options would mean in the long run. Eitan always responded very promptly via email or text if I had any questions or requested any updates. Our project has been done for about a month now and I have to say that I strongly feel like Eitan and his team delivered high quality bathrooms in a timely manner. I would definitely reach out to the Build the Bay team again if we needed to do work on our home again."

"Did an awesome job with cleaning up the yard and weeds."

"Oscar truly stands out as a contractor who cares deeply about his clients, and that’s exactly how he made me feel. I reached out to five different contractors to assess my bathroom and offer ideas, but my experiences varied significantly. Some were overly sales-driven, others dismissed my ideas entirely, and one didn’t even follow up with an estimate. Oscar, however, was a breath of fresh air. He arrived on time, listened attentively to my ideas, and offered thoughtful suggestions. He was highly collaborative with the other workers on site, making sure everything was well coordinated. Oscar's expertise in the industry is evident, and he’s exceptionally creative when it comes to problem-solving. When he identified additional challenges during the project, he took the time to offer practical solutions, demonstrating his commitment to delivering the best result. Oscar has earned my trust and will be my go-to contractor for any future projects. I highly recommend him to anyone in need of a reliable, skilled, and dedicated professional"

"From the first consultation to the last walkthrough, the Bay Remodeling Kitchen & Bath team provided exceptional service. They remodeled our kitchen and laid new flooring throughout our house. Every step of the process was expertly and meticulously handled. They answered all of our questions, kept us informed, and ensured we were happy with the result. The quality of their work speaks for itself, therefore we're happy we chose them for our makeover."