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"I am very unhappy with my gutters and leaf guards. They were not installed to the level that I expected and paid for. The support and service has been terrible. Timeline: April 13, 2023 Sales pitch - Jerome is a great salesman. Very convincing. I agreed to pay a price that was twice your competitors because I was convinced that this was the best system. I met with 5 different vendors, and did a lot of internet research. Leaf Filter was last and convinced me at the sales pitch that this was the perfect solution despite the inflated price. April 14 Install began early. I asked about the angle at which the gutters were installed. Was told that the installers had levels in their pocket, but could “do it by eye” because they are so experienced. Two 40’ plus gutters were installed only angling down to one downspout, despite the sales agreement that specifically noted two downspouts based on that length. At my insistence, the second, promised downspout installed on each of the two long runs. Did not change angle of gutter to accommodate. I observed that some of the gutter guards had collapsed and were lower in the back of the gutter than the front which would allow water to run back and leaves to flow into the gutter. Told that this happens and not to worry about it. Installer reached in and pulled up the guard section I noted and used the friction of the screen material to hold in place. Told that this is a good solution. When I called Jerome to complain, was told that it is OK, because if they get leaves in them then the warranty will cover. That evening, took 4’ level and measured the fall of the gutters I could reach. Very inconsistent, in some cases falling over 1/2” in 4 feet, almost an inch in 10 feet. The internet tell some that this is too much. April 17 Called customer service, expressed displeasure. Told them that I was in Europe till the 22nd. Set appointment for the 25th for an inspector to come and review the install with me. April 18 Inspector arrives at my house. My wife calls me in London. I am forced to talk about the issues over the phone despite being clear that I want to be present. I ask for the appointment to be rescheduled for the date and time originally set (8am-12pm, 25th April). Technician agrees. April 25 No one from Leaf Filter comes for the scheduled appointment - although I took 1/2 day at work to be present for meeting. Called customer service, was told that they had someone there the week before so this appointment was canceled. Expressed my displeasure. Told that I would get a call from Manager. April 27 Receive call from “Tex” at Leaf Filter. Proceeds to talk down to me and explain (using a lot of repetition and small words) that I am mistaken and my complaints are not valid. Conversation becomes heated. Tex agrees to send someone to inspect the gutters on May 1. May 1 Inspector arrives. inspector agrees that there are not sufficient hangers holding up the gutters, so the leaf filters are not properly supported. Agrees that the angle at which the long gutters are installed is not correct. Agrees that the correct fall of the gutter should be between 1/4” and 1/2” per 10 feet. Tells me all of the low gutters are properly angled (although they are not). Assures me that Tex will be in touch to discuss their findings and propose a solution for both the missing hangers as well as the faulty angle of the installation. May 2 Someone from Leaf Filter shows up at the house while I am at work and does work on my house without my permission or knowledge. My wife discovers them as they are finishing whatever work they decided to do to my house, without my approval or permission. They leave. I have no idea what they did. I expected to be deliriously happy with these gutters based on the very lofty price and your online reputation. I should not have to even consider whether they are correctly angled to allow proper water flow - my salesman assured me that the angle is carefully measured by the installers. I should not have to ever worry about whether, due to faulty install, I will have leaves in my gutters."