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"For the first 2 years, their M.O. is to communicate mostly through their online portal and email. Face-to-face communication is not something that they regularly schedule and asking them to do this has been met with no communication. In the first 2 jobs, their work was 'fine' for what they did with the exception that they didn't do what I asked and had to come back again to fix things (though they made some cuts on bushes that they were asked NOT to cut). This year, I tried again to communicate with them, but they were open to the job only through email and their portal. My attempts to speak with them were met with, literally, 'You should find someone else to do the work'. This year's job included 2 houses - one for my brother-in-law who is very ill and can't do the work he typically does himself. I thought that Twins Lawn Service would be more willing to at least do that job (a very small one), but again - they wouldn't even schedule it since I asked that they speak with me directly to understand the job. Buyer beware; call them at your own risk; I won't do that again!"

"I loved everything that this company is about. From the beginning conversation and answers were easy and smooth. I didn't feel dumb for asking any and all questions. I felt heard and everything was explained so that I could understand. When I arrived home, I was very pleased with the job that was performed. I am very happy with the outcome and will be using this company again. Thank you for a great job!"

"James assisted us with the FOG Estimation report and the Engineer letter. The town was satisfied with the letter and granted us the approvals. He is highly skilled at providing assistance according to the town and landlord requirements, and you will never receive a counterquestion when seeking his help"

"Septic tanks were left exposed, site was a mess, and vent pipe was not at the required height. We talked with him a month before we anticipated water connection, so he knew our timelines. We attempted to contact him every day for a week to schedule final inspection after water was connected, but got no response. It took two emails from the city for him to sign the certificate of compliance."

"Amazing! Lee is a pleasure to work with and is super diligent about his efforts. He took hours to walk our yard and woods to find and treat all poison ivy on the ground and in the trees (we have a big property and had a lot). Lee found it all and then on his return trip to ensure all is eliminated he treated anything new or if he had missed any. We're happy to say its all gone now and we couldn't be happier. Thanks Lee for being diligent and being very careful about treating just the plants and vines so as not to harm anything else. Thanks so much!!!"