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"Thank you!"

"Excellent. They were on time and explained everything."

"Not well. The young men who came were pleasant, but inexperienced. The job was to sweep AND inspect. They said it did not need sweeping (though we later found out it did) and they asked if we wanted an outside inspection as if it were an add-on. It was raining and I guess they did not want to get wet. They then were delayed sending us a quote and when we asked for one, it was nebulous and prohibitively expensive. Four quotes later we found a company that would do the work needed and not upsell us. We paid $250 effectively for nothing."

"the pre-appointment agreement included the clothes dryer vents to be cleaned (in 2 houses) that was not completed"

"Outstanding service from start to finish! Scott and his team, Levi and Danni, went above and beyond in every aspect. They were professional. knowledgeable, and ensure the job was completed to our full satisfaction - with an impressive cleanup to top it off! I highly recommend Advanced Duct Cleaning!"

"Fantastic service. I will be calling on them again"

"Patrick Andrews did an excellent job. He was friendly and very professional. He explained everything as he went. Took pictures so he could compare if it is needed next check up time. We have used Extreme heating and air for years and wouldn't use anyone else. Thank you Pat for making sure our heating unit is what it should be."

"I was quoted a price of $95 for cleaning 2 rooms - service was to include pre-treating, and cleaning under the couch/loveseat, etc. I was not home when the young child showed up to clean the carpet. Apparently he attempted to quickly run the steam cleaner without moving anyting (and without pre-treating). My wife asked about cleaning under the couch etc. She was informed that was the "next package up". The tech reluctantly agreed to move the couch & loveseat to clean under them. My wife asked about the stains that didn't come up in the high traffic areas. Once again, the tech claimed that pre-treating was included in the "next package up". When pressed, he agreed to only charge us $20 to get that area clean (instead of the normal $30). When he left, the carpet looked "OK" according to my wife. Final charge $124 - quoted price $95. I called the office and inquired generically what was included in the advertised package. I was told it included pre-treating and cleaning under the couch & loveseat. I then revealed that in fact I was inquiring about the job just completed, and the upcharges. KELLY - the phone answering person then switched her position and said we had to *ask* to get the furniture moved - no mention of any next level up package. After calling the tech she stated that he actually applied some special "enzyme", and that was $30. I never asked for any "enzyme" - I asked for the pre-treatment that ****I PAID FOR****. KELLY refused to make this right, and instead acted as if she could have cared less. Do yourself a favor - AVOID THIS BUSINESS AT ALL COSTS - they are *CROOKS* and *LIARS*. I have filed a claim with the BBB."

"Did a great job"

"I have no idea how this is the highest reviewed company for chimney repair. I have had nothing but problems with this company, and my service hasn't even been performed yet. When I first requested a quote, I let them know that they would need to contact our home warranty servicer to make sure the work was covered. They contacted them, and the warranty servicer asked for specific information about the work that needed to be done in order to make sure it was covered. DM Thompson said they couldn't provide this information until the work was done, but they had no problem sending me an invoice with the exact dollar amount before any work was even scheduled. The warranty servicer said they could not cover anything due to the lack of information, so now I'm stuck paying out of pocket. Then, I went ahead and scheduled the work for December 3, and paid the 1/3 deposit they require. I set up an account through their financing partner (Blispay), only to receive notification the week before the work was supposed to be done that Blispay is no longer taking new charges. Obviously that's not DM Thompson's fault, but it was just one more thing piling on. On 12/3, I received a call that they would have to reschedule our service for 12/8 due to weather. On 12/8, there was no evidence that any work had been done or that anyone had come by at all. I then finally contacted DM Thompson on 12/11 after not hearing from them, and was told it needed to be rescheduled again to 12/15. Same story that day. I contacted them on 12/18 to find out what was going on, and was told they were "backed up due to weather" and the work had been rescheduled again for 1/11/19. I understand that weather can cause delays, but I also know that 12/15 was a sunny day with no precipitation. Each time the work has been rescheduled, except for the first time, I have had to contact them. This company is unprofessional, and if my work "needs" to be rescheduled again, I am seriously considering asking for my deposit back. If their office is this unprofessional, I'm afraid the repair work might be, too."