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"Aldridge Enterprises provided meticulous customer and technical services throughout the deck building process. I conducted a best value proposal evaluation to select Aldridge over three other quotes from reputable contractors. Aldridge, represented by its owner, Fred, provided a comprehensive, fair, and fixed-price quote that exceeded my expectations in terms of value. Aldridge used much higher quality products than competitors quoted for a much more reasonable overall cost. Sure, I could have paid more for less, but why would anybody do that? My homework paid off and Aldridge further proved that I made a very wise decision selecting them as my contractor. Fred is the consummate professional and remained fair, focused, and flexible from the initial quote to completion. He quickly earned my trust and confidence and retained it throughout the process. The two on-site “craftsmen” who built the deck, Justin and Mike, were the most professional, technically competent, and thorough contractors I have ever hired. From digging the footing holes to final County inspection, Justin and Mike maintained an exceptionally professional decorum, kept me informed of progress, and represented the absolute best in technical and customer service. I could not be happier with the final product and the entire project was incredibly successful and pleasurable throughout. Amazing work Aldridge Enterprises! Thank you!"

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"DO NOT PURCHASE FROM HERE!!!! I don't even want to leave one star. This company was recommended to me from a neighbor however, I wish I would have read the reviews first. As everyone is saying they do a great job of selling you the tub, it's all downhill from there. After spending over $13k with this company, all I've received was a defective tub and a bad attitude from the owner, Charlie. I purchased my tub June 3, 2021 with the delivery time told to me of end of August - my tub didn't arrive until October. Once it did arrive it defective without the lights working and a leak inside the hot tub. This was my first service call. They came to "fix" the lights, but stated they had to be advised from Wellis on how to fix the leak. Months had gone by and they were still awaiting Wellis' response on how to fix the tub. They came back to fix the lights, but were not able to as it needed a new lightbox. After no response on these issues I let them know I want a new tub or a refund as I'm no longer comfortable with this tub being brand new and needing multiple repairs. Then they tell me the issues are an "easy fix" and give me a time and date they can come by conveniently. I'm uncomfortable with this as after the warranty is up these issues will all be out of pocket and I'm sure they will continue. The owner, Charlie gave me Wellis' phone number and Wellis' let me know it was up to the owner of Vienna Hot Tubs to replace. Continuous back and forth. I sent an email to the owner with my stance looking for a resolution on replacement or a refund prior to having my lawyer involved and he dismissively told me to just go ahead and get my lawyers involved instead of trying to find a solution to the issue for yet another unhappy customer. Horrible customer service and poor quality of products. This is not something I will be letting go so I hope they will either refund my funds and pick up the defective tub sooner than later because I will continue to escalate this and make sure people know not to purchase from this company."

"The work took almost one year. We could not use the pool for most of the summer. We did not get responses to my calls. Quality was poor with frequent rework."