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"Same day service!"

"The work they did was fine, but the marketing department needs to chill out. I tried multiple times to unsubscribe from their emails and phone calls, but they just kept coming. I finally had to block them. I ordered gutters without any filter because the only option they offer is the comically huge gutter helmet. I later installed leaf filters myself."

"Worst experience with a contractor ever. It took them about 22 weeks to get one door installed. Ordered mid April, told it was done (it was a custom door) and in warehouse by the end of June but no install date until the end of July. The first scheduled appointment was about 12 weeks after we ordered. They canceled that day due to weather but I have pictures showing it was sunny. I even have a text from their own salesman saying he will check and see why they canceled on a sunny day. He never did get back to me. The next install was canceled due to weather again. At this point they had to schedule me another 3 weeks out. I tried to cancel the order and was threaten with a letter saying I would be in breach on contract. The letter said,"Failure to contact this office within 24 hours will result in action to collect and honor your signed contract." I called and agreed to try one more date. About a week later I received and email that said, "Currently our window schedule is full and we do have installations that have to be scheduled prior to yours". I had 24 hours to respond or bad things would happen. They were going to hold me accountable but yet seemed to have no sense of accountability. The contract does say that they can cancel due to weather so you really have no way to stop them from delaying your install. The salesman was full of promises that we never saw. I have spent many sleepless nights because of one patio door. After about 22 weeks ( I was on vacation for 10 of those weeks so I would not have had to take a day off of work for the install), we finally got our door. The finance contract we applied for and received had expired several weeks before they installed the door. We just paid them and did not worry about trying to get the financing. They ended up giving us 200.00 off the price of the door. I would much rather have preferred being able to get out of the contract without penalty."

"Steve contacted me immediately upon seeking a quote. Even though we couldn’t do anything right away because of the snow he followed up with me a month later and we were able to discuss a formal quote. His team came in on Monday, removed the old roof including some bad boards, installed a ridge vent and it looks amazing. I would definitely hire again."

"I was extremely dispoointed in the service. We have used VanBeck In the past, the first time a couple of years ago. Good work and reasonable prices. This past summer they did some additional work which I felt was overpriced for the work done but we had agreed to it. I called yesterday to have them take a look at some possible additional water damage and they came out the same day but this is where the good service ended. Bill took a quick look, said I likely didn’t have water damage in the front room but they could see some spots near the eyebrow window where the caulking was not optimal. He also said there was a spot where they had repaired before that could use a bit of work. I asked how much and he said $350. Another gentleman was already on the roof and caulking even though I had not agreed to the work. When I questioned Bill about this, he said Matt said he couldn’t leave it like that and he had to fix it. I said I thought $350 was a lot and Bill said $350 was the minimum to come out. This was not revealed to me on the phone. I asked how long to fix and he said about 30 minutes. We agreed on$100 finally and I don’t think they were here for even 15 minutes. I’m not sure they even fixed the other spot although I can’t be sure as I didn’t check. I felt like I was being fast talked and taken advantage of and wasn’t pleased with even paying the $100 but since the work had already been started I didn’t want to make a fuss. I have recommended VanBeck in the last but will no longer do so."

"Paid for gutters and gutter guards on the entire house. Gutters started overflowing and I had to get up on my 2 story roof to check it out. Sure enough there were no guards on about 60 feet of gutter. I called and texted, and he actually called me back and said he would be over by end of the week to finish the job. It has been 3 weeks now. Make sure you check their work before you pay them!! I will take this down if he comes and finishes what I paid him for."