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"Great to work with"

"Prior to arriving a notification with name and photo of the servicemen was sent. He inspected the leak, wrote the quote, I signed. The replacements were brought from their warehouse, he and a 2nd serviceman updated me as all work was being done. Both employees were professional, timely, polite, neat and I'm very pleased with their work. I give Beck A+++ and will utilize their services again."

"On-time, polite, knowledgeable, reasonable prices, did a great job of cleaning up, and no problems occurred with the work done, He was here for the first time today, and I have already recommended him to friends."

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"Jason was is knowledgeable about many of the top manufacturers. He answered all of our questions, and spent significant time evaluating our layout for the installation. Other estimates were done in 10 minutes. They arrived on time, communicated through the entire process. The new system looks and run great!"

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"AWHR sent Peterman Plumbing & Heating Inc to perform the repair. They were responsive and called within 30 minutes to set appointment. The work however, is unacceptable because when they said they'd take care of the malfunctioning programmable box, I thought they meant they would repair/replace it, but they removed it! They also set our water temperature too high - I tested it coming out of our kitchen faucet at 145 degrees, even though there is a sticker on the front of the water heater indicating dangers in setting the temperature higher than 125. Peterman never mentioned even changing the water temperature - we found out quickly on our own. I called AWHR again today to get Peterman back to reset the water temperature to a safe temperature - two hours later I have not yet heard from them. Very disappointed with AWHR and Peterman Plumbing & Heating Inc - would NOT recommend!"