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"Adie was a pleasure to work with, and his crew really knew what they were doing. His quote was far below quotes by other contractors (normally a warning sign), but he clearly knew his stuff and my confidence in him was well-founded. I changed several details as the project went on, and Adie was happy to work with me and make any adjustments. There were delays caused by tile suppliers, but Adie worked to find other sources, and rearranged other commitments to make sure our project was completed as soon as possible. My only constructive criticism is that the quote was not itemized (which was ok for me at the time), but that caused an underestimated cost of the glass enclosure to go unnoticed in the budget until the end of the project. We’d made many changes over the course of the project, so were not unprepared for the higher cost of the glass, but I’d have known sooner if the budget had been itemized. Overall a great experience though and I would use East Bay again in a heartbeat!"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"Two years ago, I met with BBB Randy to add a bathroom on our second floor. Now, two years later, after having done such a good job on our bathroom, we have finished our basement with BBB, adding a bedroom, bathroom, bar, and theater. Our home was recently constructed by Toll Brothers. Making renovations to and matching the high quality to that of Toll brothers' can be challenging at times. We were so fortunate to work with BBB and their construction quality. They make sure their customer receives exactly what they ask for and more. We have worked with Randy throughout the entire process from start to finish. He is very professional and always available to address your needs. They have good contractors and maintain the delivery schedule. Throughout the construction process, I never had to worry about anything. We love our basement, and are always receiving compliments on it! We are very thankful towards the entire BBB construction team for working on our project."

"I have worked with Mike Barry at High Street Designs on two projects. The first was a smaller, one room renovation, and the second was a larger renovation involving a kitchen, dining room, and bathroom. For both projects, I couldn’t be happier with the results and working with Mike. From the initial estimate and until the final walkthrough, Mike is on-time, transparent, communicative, and consultative. His entire team are professionals, which makes the process less stressful. If surprises come up during the renovation, Mike clearly outlines the options and pros/cons of each. This made me feel very much in control of the project. A few weeks after the completion of the second renovation, we had a minor issue that needed to be fixed. Mike’s subcontractor came out the very next day to fix it. This is a testament to the quality of Mike and his team on ensuring the job is complete. I would highly recommend Mike and High Street Designs for any renovation that you are looking to do."

"Chris Manganello is a gem. His level of skill and professionalism surpassed our utmost expectations. He was very easy to work with. He listened to what we wanted, respectfully offered suggestions, and ultimately did what made us happy. I'm so grateful we listened to some of his suggestions as he foresaw that we'd regret not knocking certain walls down. He is meticulous in every aspect of his trade. He cleaned up his "mess" EVERY day including sweeping the floors, putting all his tools in an organized pile, taking out the trash, shutting off lights, and locking the door. He treated this job as if he were doing it in his own home. If something was the slightest bit misaligned (we couldn't tell), he'd take it down and redo it because he knew he could do better. He never had that "it's good enough" attitude. He was excellent in communication as well, which is a characteristic most contractors do not have. We have developed such a rapport with him over the few months it took to finish the basement, that it felt like he was a member of our family. We were sad to see him leave, but we have been enjoying our new finished space immensely which includes a TV/media area, guest room, laundry room, full bathroom, work out area, office, lots of closets, and an unfinished storage area."

"Very professional and personable! They were very detail oriented and did the job in a very reasonable time. They made sure that everything was to how we wanted and explained everything. Would absolutely use them again with some other work in the future!"

"I loved the work he did on my basement. It looks just how I wanted it. Great prices too! I would recommend to everyone who needs remodeling and improvements."

"The work was done timely and beautifully. Kevin is a joy to be around and easy to communicate with. He’s conducts his business with integrity and thoughtfulness. He genuinely cares about people. I’d highly recommend him."