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"Customer service was top of the line. Joe, Dominic and the crew were excellent to work with. Top notch job. They worked everything out with the insurance adjuster and Roof was replaced instead of repaired."

"project not started as of yet"

"Very professional and efficient. We had a great experience!"

"Excellent. Good communication before start of project as to what exactly would be done. Workers were thorough: showed up on time, finished in agreed upon time line and did an excellent job cleaning up after project completed."

"They were professional, super fast and a great price!"

"First class from start to instillation to cleanup"

"Great quick, even when we found out needed new skylight."

"Rafael and his crew were amazing to work with. The initial visiting for a quote was free and very informative. He was quick to understand my sketches for a totally different deck design, asked really helpful questions, and gave clear recommendations. They were able to start promptly. All of the crew members were very professional in their communication and planning and updates. They were highly skilled and did excellent quality work. I am so happy with my new deck! When work was done, they honored their quoted price. For my project they did not ask for any payment upfront, just payment in full upon completion to my satisfaction. They do take other payment methods but prefer cash so I suggest you ask about your payment options upfront. For the whole process, this company was great to work with. The craftsman of the finished work was excellent quality. I recommend them to everyone."

"Modernized Exteriors did a fantastic job with my deck reconstruction, gazebo rebuild, and installation of deck lighting! I selected M.E. from four contractors whom I had contacted. M.E. did two things right in that process. First, they did a phone consultation in order to give a ballpark estimate for my deck. They wanted to do a phone consult before coming out, because potential customers may drop their idea once they hear how expensive a project is going to be. M.E. does not send salespeople out to give estimates; the owners come out themselves. They were guarding their time, and I was impressed by that. The second thing they did right in the bid process was they were the only contractor to show me photos of their previous work. There are some outstanding examples that you can see on their website. I accepted M.E.’s bid, paid a 1/3 deposit, and given a schedule estimate for 6 to 8 weeks. Because of snowy weather in the Seattle area in late December/early January, my project did not actually begin until 10 weeks after my deposit. My project took about two weeks. Homes here in the Wallingford neighborhood of Seattle are a tight fit – as I put it – and I was a bit impacted by the need for a dumpster in my driveway (for old deck removal – my garage was inaccessible), and the need for a porta-potty for the crew on my curb strip. The inconveniences were well worth it, as my new deck looks spectacular! I only gave Modernized Exteriors four stars because I wanted you to read this review. As my project was underway, the crew was identifying additional work items that they deemed necessary in order to do the project correctly. For example, my old deck had a platform for my hot tub, and a wooden gazebo to cover it. We determined due to deterioration of the hot tub platform that the hot tub needed to be moved, and the platform rebuilt. This was an unforeseen need. As well, a considerable amount of soil and debris underneath the old deck needed to be removed, and the undergirding frame rebuilt. Perhaps naively, I was verbally assenting to these additional work items without inquiring about additional cost. Neither was this information volunteered by the contractor. The upshot is that my project went nearly 28% over the original estimate. By my opinion, exceeding a bid is a problem for one bit reason: The situation becomes indistinguishable from a contractor that deliberately low-balls an estimate in order to win business. I do not believe that went on here, because I could see that the additional work items were not foreseeable when the project was bid. All told, I would have agreed to the additional work even if the original bid had been updated. I value a job done right, and I have every expectation that my deck will last, and be beautiful for decades. The reader will have to decide whether the amount of surprise billing at the conclusion of the project was more the contractor’s fault for not updating the estimate, or mine for not asking about it. Congrats again to Modernized Exteriors for a job well done, and I do definitely recommend their services!"