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"Very Good Customer Service"

"I first hired Bryce from Angi because of his good reviews. I just moved to Upperco and the washer was broken from the last tenant. He responded quickly and came out to me within a day. He explained everything and got it done quickly and had all the parts needed already on him. His prices were fair and it was a painless process. I work at a horse farm and needed repair work on our dryer and I immediately told my boss to hire Bryce for the job. Again he responded quickly and was there within a day to help fix our dryer. He also is very honest and punctual. Will definitely be using him in the future for my home and work."

"The repair person that came out his name was Leo. He was very polite and professional.. He was very knowledgeable about his job and respectful of me and did his work in a timely manner."

"Did great figured out the problem"

"Everything went very smoothly. Sam, the plumber, and is highly professional and knowledgeable. He replaced 3 faucets, 2 sink plugs, two valves, and two supply lines. Sam inspected the p traps, and he added adhesive where it was necessary. Sam also took a look at my two year old hot water heater, and he assessed my water supply to this unit. We discussed performing a complete drain, and check of the components of the heater at a later date. Sam also advised me that a toilet in the basement should be replaced with a more updated commode. We rarely use this toilet, but it's 35 years old. I felt comfortable speaking with Sam. I did not sense he was doing a sales pitch."

"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."

"STAY AWAY!!!! This Company cancelled the initial estimate on me 3 times making me drive 90 minutes to the property each time. They finally showed and gave me the typical hard sell "if you sign the contract today..." They gave us a quote so far over market value we should have walked away. But we agreed because of the "70 year history in the industry" We thought we were buying a service from a company with integrity. They took an immediate $18K deposit on a $55K project. I know, shame on me for agreeing to such an amount. We knew we were over spending, but... One month later, they simply cancelled the contract without explanation and without any work on the project. This contract was binding on us but, in their words, was not binding on them because "there's a clause in the fine print that allows them to cancel" THEY STILL HAVE OUR MONEY and I STILL NEED A ROOF Stay away from this company. No integrity No responsibility Unreliable Over priced Will take your money and keep it"

"Precision completed 2 phases of a remodel for me, and I couldnt be happier with the results. Extremely detail oriented, consultative and open to views from me as the homeowner on the project. Showed up every single day until the project was complete. Shawn, Pat, Warren and the crew are top notch and would use them for any project i have!!"

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."