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"All went Good"

"James Millions presented himself as a General Contractor that would take on the full project. We specifically told him we were looking for one contractor to fulfill every trade - even if that meant subcontracting out. In the end, that's not what happened. They sent us emails, "we don't have anyone to do that - sorry about that". Their communication was lacking - pretty much only email - a day or so later. Several times, they were on vacation and not reachable by us or their crew that was onsite. The site crew was fantastic. The site lead did everything he could to get the project completed, to best of his crew's ability. In the end, we had to manage the project by finding many other trades people to finish the job. What was supposed to be a small project, has been delayed because James' oversold his ability/desire to be the General Contractor of our job."

"After coming to look at our deck, Kelly said they couldn't give us an appropriate estimate until after we had an architect draw up specific plans. He gave us the name of his preferred architect. After spending almost $2,000 for his architect to draft a plan, Kelly declined giving us a bid saying the job was "too big" for him. This left us out $2,000. Not a single deck company that has come out since has asked for architect designs, most said it was pretty straightforward. We are a young family that couldn't afford to just throw away $2,000. While Kelly may be a skilled builder, I would caution using him."

"The deck built off my back porch is amazing. On time cost effective just all around happy."

"I recently had Modernized Exteriors replace the siding on my home in Edmonds with James Hardie siding, and I couldn't be more pleased with the results. The crew was professional, efficient, and clearly skilled. They took great care in their work, and the transformation is amazing — my house looks brand new again! From start to finish, the process was smooth, and the team went above and beyond to ensure everything was perfect. Highly recommend Modernized Exteriors for anyone looking for quality siding installation!"

"good service, punctual. easy to work with."

"Great work and easy to work with!"

"Amazing company. Strong integrity, courteous, outstanding craftsmen working for the company"

"Gary and Tom are great! Most importantly, they are honest and trustworthy. They say what they are going to do and then get it done in the time they said. Their work is amazing - they have totally transformed our deck into a beautiful living space. I appreciate their time and patience as they thoroughly went through the many options we had for our patio and deck. We fully plan to hire them for any and all future needs regarding our house."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."