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"The job was done well, quickly (once they came), and for a very fair price. They are really slow in terms of communication and scheduling, so it's perhaps not the place to go if you need something done very quickly. But I was overall very happy with the work they did."

"I will start out saying, before now...this was our go to store for anything fireplace related. The last 25yrs or so we have bought atleast 5 stoves from them cause we have rentals that we installed pellet stoves in..These were our go to guys. We didnt even shop around..This store was our fireplace store even though they are 70 miles from us..didnt matter.. they were our go to store. They were always very prompt, reasonable and polite...However that was when the older gentleman (maybe dad??) ran the place and did the service. Now.. the young man that came to our house this last Friday, basically treated us like we were a royal pain in his a***. He changed the original appt to a different day. When he did get there he was an hour late. He diagnosed our stove... and "fixed" it..but realized the blower motor was out and he didnt have one on his truck. We bought this stove from them.. how does he not have parts to fix it on his truck? He drove 70 miles for this service call he should have the parts to build a new stove on his big F450. He told my husband he would try to get back on Monday to finish the job and gave us a $450 bill, (for 1 hour work) for service and travel. So Monday...when he didnt show... I called and the lady had him call me back and his attitude was horrible. Told my hubbs he didnt say he was coming back...so why would you leave a job open for over a week and not plan to come back and finish it? so that meant another travel fee..that big F450, that doesnt have all the parts they need, takes a lot of Diesel money! He sat on the phone for over 10 minutes arguing with us and telling us he was too busy to come back and finish the job til the next week. He also told us it was our fault cause we didnt call him sooner.. maybe so.. but his attitude saying it and his tone was very disrespectful. I will be going into Bakersfield today looking for a different repair man and from now on will be staying in town to shop for our new pellet stoves!"