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"We had a bath redo. Took out the old tub and installed a walk-in shower with new fixtures. The result was finished in one day and everything was cleaned up and ready to go by days end. The installer was clean and neat and took care of all cleanup. We have used it for 4 months and very pleased. We also feel it was a safety upgrade as the walk in does not require a high step in and out and very comfortable. We would recommend this bath up grade."

"I recently had the pleasure of working with The Shower Company for a shower installation, and I couldn't be more impressed with their service. Not only did they complete the shower replacement efficiently and professionally, but they also went above and beyond when our sump pump failed unexpectedly. In an emergency situation, their team responded quickly, assessing the issue with our sump pump and installing a new one that very same day. It was such a relief to have such a dependable company handle both issues seamlessly. The technicians were knowledgeable, courteous, and truly cared about resolving the problem quickly, even during an urgent situation. From the initial consultation to the emergency repair, The Shower Company exceeded expectations. If you're looking for reliable, professional service, I highly recommend them! They have earned my trust and future business."

"They were rude and disorganized, they sent a text and email about 10am appointment, then when I called to verify, they said it was noon, and one of the people hung up on me her name is melissa she said good luck with that and hanged up on me. a person Dion was very rude and this is terrible company , I would never work with them .we were having a bad phone reception and I asked his name a few times and he said well I've just told you three times what my name is . that's very rude. angies list gave me a good recommendations, A washing machine repairman and that went very well, when we had another worker over here and they took customer complaint very professionally and helpful, And I would use Angies List again."

"Very smooth installation the guy was informative, kind & respectful."

"They did get the job done. Problem was 2 weeks ago it was clogged with "flushable" wipes and yesterday another wad of wipes. I literally stopped using them before ever calling the plumbers realizing they were the issue. He fixed the clog free this time but insinuated the idea that it was my fault. Unless they got stuck in the pipes on the way to the basement not my fault for the second time. Unsure about hiring again."

"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"They were timely in all communication- excellent to work with and delivered on every promise made. Actually for the project completed ahead of initial projection - by at least 2 weeks."

"Came out to bid master bath. Dropped onyx samples on hardwood floor denting floor. High pressure sales. When bid received, we asked questions with no response. They appeared to fall off the face of the earth. Would not recommend."