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"Initially it started off very well. We wanted a large pond put in that was not an eye sore and would serve our livestock. I wish there was a little more guidance and recommendations as we don't know the ins and outs of pond building. Initial test holes were dug which confirmed the project was possible and would hold water. There was no communication with the well installation team to ensure appropriate water flow into the pond. Once that was figured out the pond only holds about 1/3 of water with a well running 24/7. Reached back out to Alec see if we could troubleshoot the issue and get it fixed. Informed Alec that we were more than happy to pay more but just wanted a finished product. We planned a date and now haven't heard from him in over 1 month. Multiple texts and phone calls with no response. The communication is the most frustrating part about this whole project. Would not use this contractor again even though the big expensive hole in the ground we have is "pretty"."

"Excellent to work with. They were professional and did everything in a timely manner! They guided us through each step of building our pond. We even used them to build our basement, driveway, and sewer as well. I definitely recommend the work them. The work they did for us was phenomenal."

"Extremely happy with Matt. He was always on time and did exactly what we agreed to. Would hire him again in a heartbeat."

"Storm damage on our roof 2x this season and Warren Masonry handled it again! Great leadership with a dependable crew that cleans up after themselves and your property when they leave. Fairly priced with great communication and customer service. Definitely will recommend! Thank you!"

"Called at 8:15 am and never received a call back until 13:26. For a company that advertises they are available 24 hours a day seems a bit slow to respond in my opinion. I have called back twice since then only to get voicemail and no answer or response. No a good way to run a business in my opinion. So the next day I get a call from them and explain my frustration in being able to reach anyone and the guy says well “they stay really busy with their commercial side of the business and generate over 4 million dollars a year.” Who cares? When I as a residential customer has a problem and I am looking to hire a company to fix my problem, I don’t care how much commercial business they have or don’t have! I told him I already got it fixed by another company and then he began questioning me what company I used, how much they charged, what was the issue, how deep did they dig, and what kind of material did they use to fix it which in my opinion is NONE of their business! If they treat residential customers this way because they make 4 million a year with commercial businesses, then why do they even advertise residential services? Pathetic way of doing business in my opinion! I would not spend a dime with this company!"

"BUYER BEWARE a 1-star rating is too good. In short, this guy is a real piece of work. Don't be deceived by his quiet demeanor and his statement that he personally follows through with all his jobs from start to finish. Had a portion of my entrance and exit lane that needed to be fixed. His project quote $12,000.00. Gave Him 1/2 down of which I figured he spent $3,000.00 of it on the job and I'm being generous with that. With the 1/2 down deposit had a company come out and remove roughly 1,500 square feet of concrete he personally spent a half day saw cutting and then was history. Promise after promise unfulfilled no shows and lies the icing on the cake is when he came 3 hours late to pump water out of the hole, he created in a brand new bright green gym outfit with brand new white tennis shoes. I knew where my down payment money went. AFTER DOING SOME DEEPER DIGGING I FOUND HE DONE THIS SIMILIAR TYPE OF THING IN THE PAST. Wish I would have dug further before hiring this guy paid roughly $3,000.00 to learn this lesson. Needless to say, he never showed up to finish the job. YOU HAVE BEEN WARNED. Anthony M"

"My first encounter with United Structural Systems company ( USS) was last year, when I had to face the decision which company I go for foundation repair at my house in West Virginia. It was equal bids on my project from two companies USS and Alltek. Unfortunately for me, I made the decision to go with Alltek Environmental Services company at that time. Foundation repair was finished in August 2019 by Alltek (please read my review, that I placed separately for Alltek). 48,000 dollars payment later foundation been done. I finally be able to place my house for sale this year and come to realization, after inspection is done on the house, that it is a presence of water leak in the storage area. I could not believe, how it is possible, when the foundation repair was just done 8 months ago. I guess, things were not done properly after all. After numerous attempts to contact Alltek company, I finally be able to get the response with another promise to “fix it” in the amount of $9,200 or later for free…if I take off my review of their company from homeadvisor.com. Lack of professionalism, poor craftsmanship and PR was major disappointment for me. To be honest, after I been treating inferiorly by Alltek, I did not have any desire to go back to the same company. I was looking for second opinion how to resolve these issues. I decided to reach out again United Structural (who I was hoped to remember me from last year) and explain my dilemma. Bobby K. (Sales Manager for USS) come to the rescue! He was willing to give me his unbiased opinion on the situation. Bobby K, “commander in charge”, went to the house and informed me, that “downspout lines were never installed, the part on top of the ground went nowhere and tie back patch was poor quality”. Simply put it, Alltek did a mediocre job. I immediately made the decision go ahead and proceed with United Structural Systems company for repair of the mistakes. I cannot say enough praise for the USS company and manager Bobby K. This re-du project was done in timely matter, communication was superior ( needless to say I live out of state and it was never an issue), area after the job was clean up to perfection and…the garage/storage area now look dry bone and beautiful. Awhhhh... maybe I should not sell my house after all?! I have a buyer on the house, and I am closing in 2 weeks and can say with all honesty, I could not do that without United Structural help. It was exceedingly difficult situation for me, and it was resolved by USS company with flying colors. Thank you again USS. I recommend you without any hesitation!!! Your company should be proud of to provide such an excellent service and have knowledgeable, competent and skillful experts. Lana Y, Rochester, NY “We are NY tough”"