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"I had a bad experience with this pool service company. They came out didn?t even ring the door bell to let my family know they are present they just removed the lid from one pump to the other and said it worked a little better. They charged me $162.38 just to tell me that and my pool still hasn?t been diagnosed correctly after paying. I originally stated that I may have a leak and a clog because I don?t have any pressure. When I contacted them to please come out again a tech answered and told me to start texting again so he can tell me what to check. I replied I am not the professional you are I paid to have you tell me what?s wrong. Then after telling them how unsatisfied I was with there service the manager Sherri Scott send me a lengthy email telling me how well of a job they did and that I was lucky enough that they came out to my area in Pearland because it was out of there way. They are terrible do not contact these people."

"So very sad after YEARS of loyal service... sadly it has come to an end. I told Monica about my heat error 2 weeks ago, and the pump would only work intermittently after Johnnie installed it. Johnny came out today after repeated calls. I was busy on the phone.. he told me he was replacing the pump.. and then he said I was good to go.. said goodbye to LOLA my dog. Johnnie is very friendly. He shows up on time.. very important. As for the SUPERVISOR who answered tonight.. when the same heater error is on.. told me to get a new HEATER.. then proceeded to tell me to get a new HOTTUB. He also told me to buy a better HOT TUB.. I am sure that MASTER SPA will be glad to hear that. I have been a customer for 20-plus years. I have never called anywhere else. If I need a heater.. then let me know that at the appointment.. not on the phone 6 hours later, after Johnnie says you all set. The man on the phone acted as though he had been here.. NOOOO.. he had not. I told him that.. that I knew exactly who Johnnie was.. and that Johnnie rather liked my DOG. He told me that was not true.. he hated my DOG. I never write a negative review without trying to resolve the matter first. The supervisor would not give me the owner's phone number when I requested it. I think the supervisor needs some training in how to ONE.. Sell repairs.. TWO.. not to bash the very reason you're in business.. MASTER SPA has great reviews and is by far not a CHEAP hot tub. Was it worth it ?? I really would prefer you fix my hot tub. Even if it is at my expense.. that is for me to decide.. not the supervisor. If this is what it takes to get someone's attention. I asked for an owner's phone number.. this sad that it came to this. A simple apology might have made this situation a whole lot better."

"Great quality work. And very professional staff. They help us on cleanings for our customers and our customers love them as well. Highly recommend."

"John was professional, prompt, reasonable, and very knowledgeable. He showed up right away, was very concerned with the quality of service he provided, and went out of his way to make sure the job was done right. I would highly recommend him!"

"Great work and service! We will ise again"

"Everything went as expected. The work was done quickly and professionally. They were very respectful and courteous too."

"We just had our new Moisture Shield composite deck installed by The Deck & Patio Company and couldn’t be more pleased! From start to finish, this company is five star. From working with the Sales Rep, Tom, to the Project Manager, Martin, the owner, Jed and installers Jimmy and Pedro, these guys are all perfectionists and know what they’re doing. They tore out our existing deck that was only 7 years old, already rotting and a liability to walk on. They had to start from scratch to rebuild our 455 sq. ft. deck. The installers cleaned up every day before they left and never left anything laying around the yard. They worked hard every day for 14 days and worked in everything from 83 degree weather to temps in the low 40’s (this is Texas, after all ?). These gentlemen cared about their work and it showed in their craftmanship and attention to detail. We highly recommend The Deck & Patio Company for your outdoor needs. They are a well-oiled machine and the entire process was smooth and painless. We would hire them again for future projects."

"Drew was very professional and my husband was impressed with their presentation . Even though ultimately we went with a different contractor , we still wanted to give a good review - their presentation and estimate was very professional ,the communication was great and they followed up . It was a difficult decision picking the contractor and we were glad we went through Angi ?"

"Company was initally very professional and prompt to provide quote. Prices were a little higher than other quotes but reasonable. I had asked for a quote for a smaller scope and was given a price. I then asked if my patio and sidewalk could be added to the new quote for a discounted rate and was told no, which was fine. When I called to schedule, I was told the price was going to be an additional $50 dollars from the quoted rate because I wasn't including all the areas and I could "take it or leave it because he (Mr Orr) no longer wanted to do my project anyway because I begged for a discount" so he would no longer honor the rate he emailed me for the house only. It was a disappointing phone call considering he previously told me they pride themselves on 100% customer satisfaction. I hope that Mr Orr was simply having a bad day and does not treat all his customers this way simply because they have a small project. Prior to my phone call with him I was willing to pay the higher rate vs his competitors because I believed in his company. Now I am not so sure about his customer service guarantee if you are not a corporate customer."