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"Professional and friendly to work with. It was easy to set up an appointment and get all of my questions answered in advanced. They did a great job cleaning our air ducts and dryer vent. Great value for the money."

"Needed my dryer vent cleaned. When Ned called I explained to him that I had two 90 degree angles. He assured me he had all the equipment needed to handle this job. When the two men arrived my husband showed them a picture of the two angles in the vent. One guy didn't speak english and walked away. Didn't even want to look at the picture. The other guy who spoke limited english just told us to call his boss. We told him his boss had already assured us they could do the job. Now for all the equipment they brought - a generator that they couldn't even get started. We have an outlet out back and told them to use it. They then just put a small hose in the vent which was blowing air. I was in the closet with the dryer and could hear the hose as it came in. It stopped at the first angle and couldn't bend to go any further. They then left. I was also told that they would bag up any lint that came out on the lawn. Big surprise - there wasn't any. My vent is still clogged."

"No other comment"

"While the estimate was professional and timely, it was on the high end."

"BA Klaene and Son went above and beyond to ensure that the foundation repair on our older home (100+ years old) was done in a thorough and professional manner. The job ended up being a little more complex than anticipated and they did more work than originally contracted for to ensure the longevity of the repair. They did not charge additional for the extra work and time and were the ultimate professionals during the entire process."

"Work went well and I'll ise them again"

"I was quoted a price of $95 for cleaning 2 rooms - service was to include pre-treating, and cleaning under the couch/loveseat, etc. I was not home when the young child showed up to clean the carpet. Apparently he attempted to quickly run the steam cleaner without moving anyting (and without pre-treating). My wife asked about cleaning under the couch etc. She was informed that was the "next package up". The tech reluctantly agreed to move the couch & loveseat to clean under them. My wife asked about the stains that didn't come up in the high traffic areas. Once again, the tech claimed that pre-treating was included in the "next package up". When pressed, he agreed to only charge us $20 to get that area clean (instead of the normal $30). When he left, the carpet looked "OK" according to my wife. Final charge $124 - quoted price $95. I called the office and inquired generically what was included in the advertised package. I was told it included pre-treating and cleaning under the couch & loveseat. I then revealed that in fact I was inquiring about the job just completed, and the upcharges. KELLY - the phone answering person then switched her position and said we had to *ask* to get the furniture moved - no mention of any next level up package. After calling the tech she stated that he actually applied some special "enzyme", and that was $30. I never asked for any "enzyme" - I asked for the pre-treatment that ****I PAID FOR****. KELLY refused to make this right, and instead acted as if she could have cared less. Do yourself a favor - AVOID THIS BUSINESS AT ALL COSTS - they are *CROOKS* and *LIARS*. I have filed a claim with the BBB."

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"I had a few feet of gutter on the rear of my garage that was pulling away from the roof and drooping. I called a roofing company and they gave me an estimate for replacing the entire gutter (the whole back of my house and garage $1500.00)) :-( . Called several others who didn't do repairs. Called Cincinnati Gutter and they were willing to repair the gutter. They did a very good job and answered ALL my questions :-) for a very reasonable price. I would definitely use them again."

"My husband and I recently bought our first home and we hired Wanda for a move in cleaning. She came over the evening before with her husband to give us a quote and spent pretty much the whole next day getting it ready for us. She cleaned the blinds individually, the light fixtures, cabinets, bathrooms, and pretty much everything she could think of to make our home nice and clean. We were super happy with the results and it really took a lot of the pressure off of everything else we had to take care of. Thanks so much Wanda!"