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"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."

"The contractor never acknowledged the request. I never heard from them at all."

"Nancy and want to express to IVO Cabinets how professional your team was. The job they just completed was in my opinion the best we have ever seen. The professionalism of your team is to be commended from our first meeting to discuss the project through the end result which is outstanding. We can not say enough about this project. Victor was outstanding coming to check on the job and to find us contractors who are willing to work. If you ever need a reference or you have a client who would like to see the type of work IVO does do not hesitate to use us as a reference, we are more than willing to tell people what good work you do and how professional your team is. Again Nancy and I want to thank you for a great job. We will show this work to all our friends. Thank you Sam and Nancy Trapanick"

"I wholly endorse the work that John Burris and his assistant Zach did on my 19-year-old carpet and stairway. The carpeting had been serviced in the past by other companies and it was indeed a daunting task. John and Zach approached the work with professionalism, honesty, and care. None of the other companies came near the level of success that John and Zach achieved. You would never know that my carpet was originally installed in 2003. Add to that, John's follow-up offer of 60 days if you need a stain "revisit" makes Burris Cleaning a game changer. Going forward, I will turn to no other service but Burris Cleaning."