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"Things went fine at first. Tyler and assistant showed up promptly, were courteous and seemed capable. They quoted and returned the following day, completing 95% of the job. They used caulk grout to repair shower tile in master bath instead of powder grout I already had, but that wasn't a big deal. Once dried, it looked almost the same. Before leaving Tyler informed a touch up application was recommended and said they'd be back the following day (Friday). Once the caulk dried, it was evident a second layer of caulk was necessary, as there were many gaps in the first coat, leaving an incomplete seal. Water in the gaps would eventually wreck it and it would have to be done again. This is where is where things went south. I didn't hear from Tyler the final day about finishing the job. When trying to reach him, I received a text saying he had a family emergency and would be over as soon as he could. No mention of what day. No problem I figured, things happen. Fast forward to monday and again I had to contact him, with him giving more details of personal issues. I'm a tolerant person and understand unexpected events, but a full week passed then ten days and still no mention of return date or finishing the job. All the while, my household was unable - and currently still unable - to use our master shower, which we normally use daily. Almost two full weeks have now passed and he never came back to complete the job. This is after already being paid! He was not proactive at all in scheduling a completion date, just multiple vague assurances of getting it done sometime. Poor communication. It would've taken all of 15-20 minutes to do, could've stopped by on the way to other jobs, but he didn't make it any kind of priority. This is also after receiving a $50 tip. Insult to injury. I didn't have to do that. I am disappointed in selecting this pro and how this turned out. Having to walk from one side of the home to the other to use the guest bath shower again and again makes me regret hiring him. I need a job done right, and in at least a somewhat timely manner. Family emergencies are one thing, but how about finishing what you started. Left us hanging. I had other bigger jobs I could've hired him for, but after this experience forget it. Now I have to pay another pro to fix his mess. Refund please."

"The contractor never acknowledged the request. I never heard from them at all."

"I had a quote within 2 days. My card was declined by by bank and I had to approve the amount, that was thee only delay I had and it was my fault. I had to make a few adjustments to my order, and I was requoted at least by next day. Shipping confirmation came after the weekend, and I had trim pieces actually arrive before I received my shipping confirmation. Shipping actual flooring to me was curbside, I would have paid a bit more for the company to place in my driveway if given the option. Everything was palletized securely, and everything arrived without defects. Pricing came in better than expected, and better than quotes I received from other companies. Great experience, I will definitely be a returning customer."

"JP and his crew did an excellent job in a timely manner with no high pressure sales. He just gave me all the options and left the decision to us. I now a clean, encapsulated crawl space with a sump pump installed. Warm and Dry came highly recommended by other professionals in the industry."

"I’m probably the only person seen on the website not giving five stars but I will give the truth of my own personal experience. First of all my landlord hired this company. 1st time the owner was supposed to be out I waited over two hours before contacting him, he declined my call and text me that he had no idea who I was…had to reschedule. 2nd appt they were over two hours late. Afterwards, They had to come back to fix the door lock the next day. I’m now waiting for someone to come back out a third time because of rain pouring inside my kitchen on Friday. Called first thing Saturday to report it and was told there’d be here first thing Monday. It’s Monday and now I’m being told it will be the first topic of conversation this morning…I have stressed SEVERAL TIMES to this company how valuable MY TIME is but it doesn’t seem to matter. I was expecting them to be here to make wrong right because this is unacceptable. I’ve had to rearrange my schedule multiple times…I just don’t feel like I’m a priority nor that my time is considered valuable despite my ft time and the multiple things I juggle Day to day. And so I’m sharing my experience. This was a job set up by my landlord but should not matter one way or the other. (We also Have allot of rain coming within the next three days)"