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"Mr. Rooter provided great, and speedy, service!!"

"He was prompt and efficient but did not show up on time."

"Both the estimator Kevin the two installers who visited my home were very professional and kind. They answered all my questions and provided a very reasonable price for the installation of the attic insulation. I feel I was very informed on the federal rebate that was available for this installation, as well as on the recommendations of quantity of insulation I needed per residential standards and codes. I would recommend Anton and will use them in the future for my HVAC needs!"

"The work was done quickly and professionally. Just be prepared to overpay. I was going to give them a second chance but they were going to overcharge a second time. Good work but they overcharge you."

"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"They did get the job done. Problem was 2 weeks ago it was clogged with "flushable" wipes and yesterday another wad of wipes. I literally stopped using them before ever calling the plumbers realizing they were the issue. He fixed the clog free this time but insinuated the idea that it was my fault. Unless they got stuck in the pipes on the way to the basement not my fault for the second time. Unsure about hiring again."

"Very satisfied with the quality, design and look of the composite deck. The crew did not rushed the construction or took any shortcuts. I highly recommend this company. And the owner Jose made sure he incorporate all our suggestions and was never seem bothered with our inputs. While the process was long, it was 100% worth all the effort. The porch and deck are beautiful, and we look forward to the years spent enjoying it. We continuously receive compliments from family, friends, and neighbors and have already recommended “In ‘N Out Construction”. This is the contractor that you want to choose. You will not be disappointed."

"Rick and his team at Premier 1 Properties did an incredible job finishing our basement and staying under budget. We had a low, tight budget but big dreams. We received quotes from a dozen contractors and none of them could stick to our budget. Rick provided some solutions that would help us stay under budget and still have a really nice space. It is now the BEST space in the house. We will be calling on Rick again for our next renovation. We had a one-year-old at the time of renovation and it was in the middle of the Covid 19 Pandemic. Rick and his team were incredible with checking on us and letting us know in advance how our day might be disrupted by the work. They were considerate of sound levels when he was napping and so courteous of our home life, which we were still adjusting to ourselves. This showed us a lot about the character of Premier 1 Properties. They care about the quality of their work, but they also care about their customers and their experiences during renovations. I have included some before and during renovation pictures so you can see the drastic changes that happened in the basement."

"They were timely in all communication- excellent to work with and delivered on every promise made. Actually for the project completed ahead of initial projection - by at least 2 weeks."

"Came out to bid master bath. Dropped onyx samples on hardwood floor denting floor. High pressure sales. When bid received, we asked questions with no response. They appeared to fall off the face of the earth. Would not recommend."