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"Quick to respond and honest about our options. Work was thoroughly explained."

"We recently needed our Bosch Dishwasher to undergo some serious repair work. Bad hoses, some new parts for the pump and it all had to be done with it removed from its little cubby hole under the kitchen counter. Replacing the 4-year-old dishwasher was not a financial option. This, low decibel, (40) model, sells in the vicinity of too much. $1400 plus. It is extremely quiet, very efficient, and appreciated, considering our family TV viewing area is basically in the same room, the Family Room being open to the Kitchen Area. I contacted three appliance services. Only one responded. Russel’s Appliance Service. In this case the “right” one. We set up an appointment, he was right on time. The estimate for repair, parts replacement and labor was exceptionally reasonable and well within the scope of practical. That was after nearly three labor hours to remove the unit. With a tremendous amount of efficiency, cautious and careful manipulation, and a couple of bushels of patience he was able to get the dishwasher out. The cabinet installers did not correctly attach it to the cabinets, and it was installed by the previous owners before the hardwood flooring was installed in the kitchen. Meaning it sat on the subfloor. Which made it quite a task to remove. Parts had to be ordered and two trips later Mr. Russell, again delving into those patience bushels, was able to make the necessary repairs and re-installed the dishwasher into its cubby hole…correctly. If you need service or repair work, dishwasher in our case, we would not hesitate to contact it needed for stove or refrigerator, you need to call Russel Appliance Service."

"Highly NOT Recommended! I have used Delaware Plumbing Professionals more than once. The first time, although not inexpensive, the job was done well. The second time, I called them to diagnose a problem with my sump pump. The pump was only one year old and was malfunctioning. I was told that, since they didn’t install the pump, the only option they could offer was to install a brand-new pump, which would cost around $2,000. I said, "Thank you," paid $65 for the visit, and that was it. The pump was later fixed with a simple tweak. Today, I called them for the third time to look at a leaking shower and a leaking garbage disposal. I was informed that to change the leaking gasket at the top of the disposal, they would charge me the price of a full disposal replacement, which is over $450, for less than one hour worth of work (I asked). As for the leaking shower, even though I clearly identified the leaking plunger (a $20 part), I was told they couldn’t address it and could only offer a replacement of the entire shower valve inside the wall, which I assume would be a job costing a few thousand dollars. Wasted another $65 for their useless visit."

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"Golden Rule is the best. They do high quality work and don't nickel and dime you. I had issues getting the tub and shower kits from the big box stores, even one getting damaged and Golden Rule took care of everything, even at the last minute."

"Fabulous! We needed our water conditioner serviced and other company wouldn't touch it because they didn't install it and just wanted to sell us a new one. Rebecca scheduled us for the following day! Steve Venditti was great, has 20 years of experience and knew what he was doing. He spoke with the manufacturer and they decided what needed to be done. He had the parts on his truck and 4 hours later the job was done. $500 included parts and labor and service call. Very fair price and excellent service. Totally professional. Highly recommend."

"Chris L did an outstanding job. His professionalism, friendly manner, plumbing expertise and everything else I cant recall at this time is way beyond anything I have experienced with any other workers we have worked with. Absolutelty Fantastic individual ty Dennis & Donna Tolley"

"Working with Roberto and his crew was an absolute pleasure! Their expertise and attention to detail transformed our outdoor space into a stunning porch (Parthenon). From the initial planning stages to the final touches, their professionalism and commitment to quality were evident every step of the way. Timely, reliable, and skilled, they exceeded my expectations. We couldn't be happier with the results—a beautifully crafted porch that has become our favorite spot to unwind. Highly recommend this contractor for anyone looking to enhance their outdoor living space"

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."