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"They did a fine job!"

"Timely done and great service"

"Perfect! The technician arrived on time. He was very efficient, courteous and professional. I showed him where the dryer and outside vent were and went back to work in my home office. Shortly later he told me it was finished. He had done the following: - Showed me pictures and videos of the work that he had performed - Of particular interest was the 'before-and-after" picture of the inside of the dryer duct, which had been clogged with lint - He cleaned out the dryer inside-filter - He swept and vacuumed the area between the dryer and the wall - He put a screw in the dryer vent hose that had been missing - He installed the outside bird-guard that had fallen on the deck months ago I would like to use Duct Kings again to clean out my home AC ducting."

"There were a few pilly things on the carpet, no big deal quick vac took care of them. All in all area carpet looked a lot better then before ."

"We are customers of Superior Comfort. We are in our 70's, so we have had our share of experiences with customer service and warranty policy for all different types of purchases. Just wanted to tell anyone looking for an HVAC company why we chose Superior Comfort. From the first friendly phone call, and many subsequent related phone calls, to the sales representative meetings, the po lite, neat installation of equipment teams and compliance with the warranty guarantees, Superior Comfort turned out to be indeed Superior! After almost a year, all went well, but when there was problem, we contacted them for assistance. They came as soon as they could schedule an analysis of what was happening and conducted an impressive investigation of the problem. Within a most reasonable amount of time, their technicians worked nonstop in the most inclement weather completing what had to be done to comply with the warranty at no cost to us! I Superior Comfort is a Keeper!!"

"Excellent communication, amazing customer service, and promptly completed the job in the time quoted. Steven was so kind and helpful, I would absolutely recommend Might Ducts for anyone in need of duct cleaning!"

"I had a small leak. Sprague quickly diagnosed the need for a very expensive roof repair. I also had a skylight that was dripping and decided to replace a group of four skylights. The work was spread out over a longer time than anticipated, which Sprague said was due to unusually wet weather. As far as I can tell as an amateur looking up at the roof from a distance, the quality is good but only some winters with no leaks will confirm that. They put some rather conspicuous shiny white concrete in one small part of a strip of gray concrete but said it would eventually weather to the same color. The substantial problem came over the skylights. My existing skylights came with retractable shades for those summer days when sun shining through the skylights could be blistering hot. During the initial conversations, we focused on whether we would be able to use the old shades or would have to replace them. When the job was done, there were no shades and they were emphatic that the shades were not included despite our detailed conversations about them. The wood just inside the skylights had been replaced and needed to be overlain with higher quality wood and painted. I had assumed, based on our conversation, particularly about the shades, that doing these things was part of the job. But I didn't explicitly write the shades into the contract. Regarding the wood, they pointed to a sentence deep within the many pages of the document that left me responsible for any inside work. I had seen that but never imagined that the wood they used would have to be covered up with higher quality wood before it could be painted. I was quite surprised, particularly when I found out that this residual work, requiring a carpenter, a painter and a shades specialist, would cost several thousand dollars. I felt stupid to have relied so heavily on the conversation and to have signed off on something that only a professional would understand. In the future I would recommend having a specialist lawyer review any contract. It would have been much more professional of them to clarify at the beginning how much would remain to be done after they finished what they understood to be the job. Finally, a small thing: They didn't clean up carefully. Left in the yard were things like a roll of what looked like insulation, thirteen pounds of copper nails (I weighed them), and other stuff. I didn't feel comfortable throwing all those copper nails in the trash, so they sit in my garage pending possible donation to some workman standing outside Home Depot on my next trip there. Because of a previous experience with Sprague, I made a point of asking them to be sure to take away the advertising signs they had placed in my yard; they promised they would, but they didn't."

"I called Horizon after moving into a new home in Medway and having no idea what condition the chimney was in. They sent a team out the same day! The guys were great - very friendly and professional. They looked everything over, informed us that one chimney needed to be cleaned but the other did not, and some of the brick work was loose on the fireplace floor. I also requested a chimney cap and they suggested strengthening part of the chimney before installing. They provided an estimate within 24 hours and came out about a week later to do the work. Again, they were completely professional, pleasant and somehow despite cleaning the chimney and doing masonry work, did not create any dust or mess in the house. I was so pleased that I asked them to put us on a yearly schedule for routine cleaning. I highly recommend!"