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"I recently had the pleasure of working with Outdoor Revival on our new 600ft Trex deck, and I couldn't be more thrilled with the results! From start to finish, their team was professional, knowledgeable, and incredibly skilled and hard-working. The quality is outstanding and they completed the deck quickly. The crew listened to our ideas and helped bring them to life in a way that exceeded my expectations. The Trex materials they used are beautiful and they went above and beyond to make our deck perfect. I highly recommend Outdoor Revivals and look forward to using them for our next project!"

"I recently had an asphalt driveway put in. The crew was very professional. The driveway is smooth and very happy with the quality of the new driveway. They even went above and beyond and put in a small drainage area for water runoff. It has definitely improved the appearance of my home."

"Two years ago, I met with BBB Randy to add a bathroom on our second floor. Now, two years later, after having done such a good job on our bathroom, we have finished our basement with BBB, adding a bedroom, bathroom, bar, and theater. Our home was recently constructed by Toll Brothers. Making renovations to and matching the high quality to that of Toll brothers' can be challenging at times. We were so fortunate to work with BBB and their construction quality. They make sure their customer receives exactly what they ask for and more. We have worked with Randy throughout the entire process from start to finish. He is very professional and always available to address your needs. They have good contractors and maintain the delivery schedule. Throughout the construction process, I never had to worry about anything. We love our basement, and are always receiving compliments on it! We are very thankful towards the entire BBB construction team for working on our project."

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Went exceptionally well"

"We were very pleased with the job performed. Helio's team expanded and renovated our small master bathroom. We took out a large closet and converted it into our shower. Once started, they worked quickly and efficiently. We did have a few small hiccups, namely using our garage to cut tiles and mix thinset, which created an exorbitant amount of dust coating my tools, bikes, and anything else that was stored in the garage. We also had an issue with the cleanliness of the home after some of the workers left, however, after we brought it to Helio's attention, he made sure to tell the team to do a better job moving forward. Contract was a little confusing, so I would encourage many questions to clarify things ahead of time such as timeline for selecting certain items, confirming when the next payments are due etc. All in all, we're pleased with the project and how it turned out."

"He was one of the best contractor I have had the pleasure of working with. He is still working on my basement, he is reliable and very easy to work with. He was very reasonable in his pricing and let me know whenever something was extra when there were changes to the original understanding. I would definitely work with him on future projects and would recommend him to my friends and family."

"We couldn’t be happier with our recent bathroom renovation! Carlos was fantastic to work with—he made helpful suggestions throughout the process, including where to purchase materials and creative ways to add extra storage in our small space. The team took the project down to the studs, replaced and relocated plumbing and electrical, and did a meticulous job with the tiling. The results exceeded our expectations—I’m absolutely obsessed with our new bathroom! Carlos and his team were professional, attentive, and a pleasure to work with. We’ll definitely be hiring them for our next renovation."