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"They did a great job! My roof looks great! Reliable and kept me well informed about everything. They kept cost in mind and cleaned up nicely after themselves. Serge even came out late to tarp the roof until it could get repaired so that I didnâ t have any further damage to the house waiting for the roof. They were very nice to work with. Great people. I canâ t say enough good things about them!"

"Professional and did good job keeping me informed of schedule, timing and cost"

"Thermo Direct replied quickly and was able to perform the services I required. I would recommend them to anyone that requires the services of a plumber."

"The “Comfort Specialist”, aka highly trained salesman, Jared Reeves was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where Jared’s communication stopped, despite his (and Eanes’) promise to make anything that wasn’t done correctly on the install or the equipment, made right. The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced. After convincing them to do that, I noticed that the new return plenum and furnace drop which was included on the signed contract was not being done. When I questioned that, I was told that it was not included on the punch order. Jared (the salesman) and I specifically discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the M-word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by Jared and included in the contact were a hard “no, that wasn’t part of the plan” from the installers. I sent Jared a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not done right would be made so, on his dollar if needed). I emailed Jared and Eanes Customer Service several times over the next week, and I got zero reply. I asked for a refund of the cost of material/labor on the return/drop that was in the contract and not fulfilled. Updated as of 7/30/2024 All issues have been resolved."

"Amazing work done by these people."

"Avoid this company. They came out to my parents property a day earlier than expected. Started probing the ground to find the septic line and weren't able to find it. 15 minutes later water was coming out of the ground, come to find out they poked a hole in our water line. We tried giving the worker a call and he denied it...We had Johns Plumbing come out incurring a $600 charge. The owner Tommy came out looked at the pipe, said he make this right and reimburse. He never came back and ignores my calls and texts. The fact they did this to an elderly couple who are in their 80s with medical issues shows negligence. This experience not only highlighted their lack of responsibility but also revealed a disregard for the well-being of vulnerable individuals. It's crucial to share this to prevent others from facing similar issues."

"Answered my request promptly, then set a time to come by. Was on time and performed the install professionally with attention to detail. Will definitely use again for some renovation projects that are upcoming."