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"We've worked with Gustavo on two projects and I would absolutely hire him again in the future. The most recent project was fairly large. We hired him as the general contractor to convert our unfinished attic space into two bedrooms and one bathroom. This involved demolishing a portion of the roof, framing a large dormer, and the entire interior, electrical, plumbing, insulation and all finishing. I could trust Gustavo throughout the process and could tell that he put great pride in his work and was always striving for quality. For example, I am not particularly knowledgeable about construction, but one of our neighbors pointed out to us that they noticed he was using high quality materials compared to the wood that comes from home depot. We had the architect on site several times throughout the project and he never had any concerns with the work being done. No issues came up during any of our inspections by the town and the building inspector also made comments to us that the work looked to have been well done. We got several bids on the project and I also appreciated that Gustavo gave us an itemized proposal including separating material and labor costs for all the work he was planning to do. He was also willing to work with us on creating a reasonable payment schedule for the project. The other project was more medium size. During our home inspection prior to purchasing our house the inspector identified that the construction on the deck in the back was done very poorly by the previous owners. The joists were all rotting, flashing was not installed correctly causing the sill plate of the house to begin rotting. The project involved repairing the poorly done work. The project was a few years back so I can't remember all the details, but there were no hiccups of note that I can recall."

"It was a wonderful service. They came on time, were professional and they did a great job."

"Hector and his team were great. Highly recommend! Quality work and reasonably priced. I intend to use this company again."

"Mike did our kitchen last year so we asked him to come back and do the bathroom. Again, everything was done on time and to our great satisfaction. Mike is unflappable, a consummate professional. When the inevitable unexpected issues arose he always found a way to solve the problem. We own a coop, so the fact that he has all the necessary certifications and insurance was a big relief."

"First meeting went very smoothly so far had a great experience with Jason Now will be working with Don the project manager."

"We were very pleased with the job performed. Helio's team expanded and renovated our small master bathroom. We took out a large closet and converted it into our shower. Once started, they worked quickly and efficiently. We did have a few small hiccups, namely using our garage to cut tiles and mix thinset, which created an exorbitant amount of dust coating my tools, bikes, and anything else that was stored in the garage. We also had an issue with the cleanliness of the home after some of the workers left, however, after we brought it to Helio's attention, he made sure to tell the team to do a better job moving forward. Contract was a little confusing, so I would encourage many questions to clarify things ahead of time such as timeline for selecting certain items, confirming when the next payments are due etc. All in all, we're pleased with the project and how it turned out."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."